Antigua Public Utilities Authority to Enhance Customer Experience with Nortel's Advanced Voice Solution, Global Services


DECEMBER 10, 2007

ANTIGUA - Antigua Public Utilities Authority (APUA), a leading provider of utility and communications services in Antigua and Barbuda, has chosen Nortel* [NYSE/TSX: NT] to upgrade its telephone network with superior capabilities, in order to provide consumers and businesses in Antigua with integrated voice, video and data as well as local and long distance services. The upgrade is designed to offer customers more competitive and comprehensive service packages. In addition, the solution includes Nortel's Global Services portfolio to seamlessly transition existing services to the upgraded next generation network.

Nortel technology and services allow APUA to smoothly evolve to a converged network combining voice, data and video features that will enhance a customer's experience for Hyperconnectivity, an emerging era of communications where anything that can be connected will be connected. With these solutions, APUA's customers can extend their services and may be reached regardless of where they are in the world, as long as there is a high-speed Internet connection. This way, their telephone number, messages and e-mail, travel with them on whatever mobile device they connect to the Internet, thus allowing for true mobility.

"Nortel's IP enhanced technology makes it possible for us to provide customers with advanced services that will enhance the communications experience by allowing them to extend their communications beyond traditional telephony, to wherever they're located globally, across multiple devices," said Esworth Martin, general manager, APUA. "Leveraging Nortel's solutions gives us a competitive edge that will help drive business by allowing us to give our customers all-in-one solutions."

"With the increasing demand for enhanced multimedia applications, voice, video and data services driven by Hyperconnectivity, networks must be prepared for the challenges and opportunities presented by the immediate need for information on-the-go. Carriers are looking for opportunities to improve existing networks in a cost-efficient and reliably way," said Ray Bulengo, vice president, Carrier Sales, Nortel Caribbean Region and Bermuda. "Nortel helps companies such as APUA by offering a dependable and competitive IP based portfolio offering to ensure a simplified and efficient network convergence that can lead to expanded services and revenues."

The solution for APUA will include Nortel Communication Server 2000, a new generation IP softswitch to help meet growing subscriber demand for next generation voice services. APUA's solution will also include Nortel's Metro Ethernet Routing Switch 8600, Alteon Secure Firewall and Nortel's Optical Multiservice Edge 6130 compact packet optical platform, which will facilitate the future use of alternate off-island fiber optic transport.

Nortel will provide network integration, support and application services from the Nortel Global Services portfolio. This will include project management, installation and commissioning; site, network and database engineering; software maintenance; and implementation of SIP-based multimedia services like ad-hoc audio and video conferencing, music on-hold/announcements, and instant messaging. Nortel's Global Services portfolio includes a full range of applications, implementation, management and support for end-to-end multi-vendor, multi-technology networks.

Nortel's Carrier VoIP solutions are IMS-ready and have been designed to provide for a simple evolution to IMS services. According to Dell'Oro Group, Nortel is the worldwide leader in Carrier VoIP and has been for five consecutive years (2002-2006).

About Antigua Public Utilities Authority

Antigua Public Utilities Authority ('the Authority' or 'APUA') was incorporated under the Public Utilities Act, 1973. On commencement of the Act, all property, rights and liabilities of the Government of Antigua's Electricity, Water, and Telephone Departments as of 4th July 1973, were vested in the Authority.

The Authority has exclusive rights to carry out the following activities in the State of Antigua & Barbuda:
o The generation, distribution, supply and sale of electricity;
o The provision of telephone services for calls originating and ending within the State;
o The supply, distribution, maintenance and sale of water services and;
o Any incidental services relative to the above.

About Nortel

Nortel is a recognized leader in delivering communications capabilities that make the promise of Business Made Simple a reality for our customers. Our next-generation technologies, for both service provider and enterprise networks, support multimedia and business-critical applications. Nortel's technologies are designed to help eliminate today's barriers to efficiency, speed and performance by simplifying networks and connecting people to the information they need, when they need it. Nortel does business in more than 150 countries around the world. For more information, visit Nortel on the Web at For the latest Nortel news, visit

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