New Customer Portal Streamlines Business Processes

NORD Gear Corp. Nov 01, 2018

NORD Gear Corporation launches new customer portal that saves time and increases productivityWith NORD Gear Corporation´s new online product configurator, myNORD, the company expedites customer support for engineers, purchasing agents and aftermarket support professionals. With the tool, customers can select and configure NORD products, obtain pricing, download drawings, and place and track orders from a single platform.

Time is money. Now engineers, purchasing agents, sales and aftermarket support professionals can eliminate long wait times on the phone and sifting through e-mails, product catalogs and price pages. NORD Gear´s new customer portal - myNORD - will help streamline your daily work. With myNORD, customers can select and configure NORD products, obtain pricing, download drawings, as well as place and track orders from a single platform.

NORD has pioneered customer support tools. In 2011, NORD launched an online product configuration and quotation tool. It gained over 3,000 individual users, and generated more than 1,500 unique projects a month. Today, the new myNORD customer portal adds a new level of functionality. This includes the ability to download drawings of configured units, access technical data sheets and product documentation, and place and track orders all at the same time!

»Customers are busy. Our goal is to make working with NORD the easy part of their day,» said Jacob Canniff, Product Manager of Mechanical Products and Software at NORD. »With our one-stop drive technology configuration tool, myNORD will immediately boost productivity for thousands of customers across dozens of industries.»

The myNORD productivity highlights include:

-Easy Product Selection and Custom Product Configuration

With myNORD, selecting and configuring NORD product combinations will be a breeze, regardless of the project´s technical complexity. Canniff explained, »The unit model number and itemized product details are updated with every click, providing immediate feedback.» Product logic and environmental filters (along with tip texts and dynamic images) makes custom drive product selections easy.

Canniff added, »myNORD is not only intuitive, but also practical when it comes to learning NORD product. Customers who are new to the tool can create a quote, place an order, and track the order without getting lost.»

-Download Drawings in Multiple CAD Formats from a Single Platform

One huge advantage of myNORD is its built-in capability of downloading drawings of configured units in 2D and 3D formats. In the past, customers needed to open separate CAD software to create drawings or pick up the phone and call NORD Customer Service for help. With myNORD, customers can access their drawings in the same place where they create product configurations. No more wasted clicks and window-to-window interaction to accomplish one task!

-Direct Order Placement, Tracking and Simple Collaboration

The myNORD customer portal has straightforward navigation and user-friendly interface so customers can interact with NORD products regardless of their power transmission experience. A project specified by an engineer can be directly ordered by the purchasing staff, and then tracked in real time. Simple collaboration and support is another big advantage of myNORD, where portal visibility and user access rights can be optimized to the business processes of the customer.

»The new myNORD customer portal was built with customer input and customers in mind, doubling our commitment to deliver streamlined sales and customer support,» concluded Canniff. The myNORD portal is fully supported by the NORD sales, customer service, application engineering and software support teams - delivering approximately 500 customer quotes per week. For more information about myNORD or to sign up, click here.

Company background

With more than 3,600 employees, NORD DRIVESYSTEMS has been developing, producing and selling drive technology for more than 50 years, and is one of the global leaders of full-service providers in the industry. In addition to standard drives, NORD delivers application-specific concepts and solutions for special requirements such as energy-saving drives or explosion-protected systems. In the 2017 financial year, annual sales amounted to $730 million. NORD has subsidiaries and sales partners in 89 countries worldwide. The extensive sales and service network guarantees optimal availability, enabling short delivery times and customer-oriented service. NORD produces a very diverse range of drives for torques from 88.5 to 2,212,000 lb-in (10 to 250 kNm), provides electric motors in the power range of .16 to 1,341 HP (0.12 kW to 1,000 kW), and manufactures frequency inverters with the required power electronics of up to 200 HP (160 kW). Inverter solutions are available for conventional control cabinet installations as well as for decentralized, fully-integrated drive units.

NORD Gear | PO Box 367 | 800 Nord Dr. | Waunakee, WI 53597

Thomas McLaughlin
Phone: 608-849-7300 x 2957
Fax: -
Thomas.McLaughlin@nord.com

Getriebebau NORD GmbH & Co. KG
Getriebebau-Nord-Straße 1
22941 Bargteheide/Hamburg
Germany

Jörg NIERMANN
Phone: +49 45 32 / 2 89 -0
Fax: +49 45 32 / 2 89 -22 53
Joerg.Niermann@nord.com