Coordinated Systems, Inc.
East Hartford, CT 06108
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Coordinated Systems, Inc., of East Hartford, CT, is Pleased to Announce the Latest Update to the Virtual Observer 3.0 Call Logger, a Total Call Recording Solution with Support for Most VoIP Phone Systems
The Virtual Observer (VO) Logger can now be bolstered with virtual unlimited storage, enhanced playback and media encryption. The VO Logger is expandable to include a full featured quality monitoring suite. The VO Call Logger works in most VoIP, traditional TDM, and hybrid digital/analog/IP environments. There are many call loggers on the marketplace today. Many of the more affordable solutions...
Read More »Crutchfield Electronics Turns up the Volume on Call Center Quality Assurance
February 24, 2006 -- Initially looking for a quality assurance product that would help develop consistency in phone staff interactions, increase phone sales and eliminate the need for manual recording, Crutchfield found that Virtual Observer (VO) delivered much more than that. VO provides a mechanism for not only improving agent performance, but also in training new agents. With a canned event,...
Read More »CSI's Virtual Observer Integrates WFO for Talkdesk Environments
Coordinated Systems, Inc. (CSI) has joined the Talkdesk AppConnect Marketplace. This partnership enables quality management, screen capture and robust Workforce Optimization options for Talkdesk customers. EAST HARTFORD, CONN. (PRWEB) JUNE 28, 2018 - WFO-enable your Talkdesk cloud contact center experience now! This integration combines the best-of-breed cloud-based contact center services and...
Read More »Coordinated Systems, Inc., of East Hartford, CT, is Pleased to Announce the Latest Update to the Virtual Observer 3.0 Call Logger, a Total Call Recording Solution with Support for Most VoIP Phone Systems
The Virtual Observer (VO) Logger can now be bolstered with virtual unlimited storage, enhanced playback and media encryption. The VO Logger is expandable to include a full featured quality monitoring suite. The VO Call Logger works in most VoIP, traditional TDM, and hybrid digital/analog/IP environments. There are many call loggers on the marketplace today. Many of the more affordable solutions...
Read More »Crutchfield Electronics Turns up the Volume on Call Center Quality Assurance
February 24, 2006 -- Initially looking for a quality assurance product that would help develop consistency in phone staff interactions, increase phone sales and eliminate the need for manual recording, Crutchfield found that Virtual Observer (VO) delivered much more than that. VO provides a mechanism for not only improving agent performance, but also in training new agents. With a canned event,...
Read More »