SMART TELECOM
Ottawa CAN
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ACD Application is suited for smaller contact centers.
Suited for contact centers and help desks with 5-100 agents, QSD-2005 v2.1 automatic call distributor (ACD) performance reporting solution lets users access real-time and historical performance management reporting. Features include real-time display of ACD call activity, critical condition alerts, and IP/VPN desktop display for off-site agents. Scalable from 2-8 queues, software also features...
Read More »ACD Application is suited for smaller contact centers.
Suited for contact centers and help desks with 5-100 agents, QSD-2005 v2.1 automatic call distributor (ACD) performance reporting solution lets users access real-time and historical performance management reporting. Features include real-time display of ACD call activity, critical condition alerts, and IP/VPN desktop display for off-site agents. Scalable from 2-8 queues, software also features...
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