Customer Operations Performance Center Inc. (COPC Inc.)
Austin, TX 78703
Benchmark Database features fully audited content.
Comprised of completely audited data from more than 1,000 COPC Inc. global operational assessments, SmartMarks(TM) enables companies to compare contact center performance targets and results with peers as well as competitors. Global solution, suited for contact center and BPO operations, helps identify areas where they can enhance service performance and reduce costs. It contains 12-36 months of...
Read More »Benchmark Database features fully audited content.
Comprised of completely audited data from more than 1,000 COPC Inc. global operational assessments, SmartMarks(TM) enables companies to compare contact center performance targets and results with peers as well as competitors. Global solution, suited for contact center and BPO operations, helps identify areas where they can enhance service performance and reduce costs. It contains 12-36 months of...
Read More »