Helptrac
Houston, TX 77015-2059
Software Module facilitates management of help desks.
Invisible Technician Module optimizes technician efficiency by automatically handling routine tasks. It checks email accounts and creates tickets from emails based on customizable rules, conditions, and actions. Replies to emails are sent to customers with answers to questions. If technician has problems solving issue, software can reassign ticket to another technician and notify management via...
Read More »Software Module facilitates management of help desks.
Invisible Technician Module optimizes technician efficiency by automatically handling routine tasks. It checks email accounts and creates tickets from emails based on customizable rules, conditions, and actions. Replies to emails are sent to customers with answers to questions. If technician has problems solving issue, software can reassign ticket to another technician and notify management via...
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