Workflow Management Service addresses telecom IT services.June 13, 2008 -
Compliant with ITIL standards, Telecom Service Management extends IT Service Management into telecom domain and defines standard workflow procedures for complex tasks. Standardized processes are autoamted for efficient execution and optimized end-user self-service experience quality. Integrating with external and internal systems, solution offers enterprises flexibility to streamline unique telecom management processes into transparent set of workflows, catalogues, and SLAs.
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Original Press release
Ezwim
Kruislaan 400
Amsterdam, , 1098 SM
Netherlands
Ezwim Launches Telecom Service Management
New Service Enables IT Service Management (ITSM) to Extend Into the Telecom Domain
AMSTERDAM, June 3 -- Ezwim, a leading Software-as-a-Service (SaaS) provider for Telecom Management services to operators and enterprises, today launched Telecom Service Management (TSM), a workflow management service that complies with ITIL standards and defines standard workflow procedures for complex tasks. It enables enterprises to move away from best-effort to best-in-class by fully automating standardised processes so they can be executed quickly and efficiently. The service results in more than 50% cost savings in service management and an improved end-user self-service experience. By adding Telecom Service Management to Telecom Expense Management, Ezwim creates a Total Telecom Management solution that is unprecedented for enterprises looking for shared services and centralisation.
Ron van Valkengoed, CEO of Ezwim comments: "Enterprise telecom spend is high and continuous to grow, at the same time service management becomes more complex due to the introduction of innovative (e.g. mobile data) services. Our new service enables IT Service Management (ITSM) to extend into the telecom domain."
Typical workflows that TSM automates range from the simple to the complex:
- Handset/subscription order
- Cancel a subscription
- Incidents (lost phone, broken handset etc.)
- Initiate a new employee
- Approve operator invoice payment
TSM is designed for enterprises operating in a complex multinational environment, dealing with many 3rd party vendors like operators, logistics providers, etc. It offers enterprises the flexibility to streamline unique telecom management processes into a transparent set of workflows, catalogues and SLA's. The service enables easy integration with external and internal systems. Every Telecom related IMAC will become better defined, more transparent, easier to handle and more cost effective, allowing enterprises to focus on innovations and exceptions.
Notes
Ezwim, a global leader in Telecom Management, provides Telecom Expense Management and Telecom Service Management software to enterprises and operators. Ezwim's services enable global organisations to gain visibility into, and control over, the mobile and fixed communications assets and costs. Ezwim services enable dramatic telecom cost reductions and process efficiencies.
Ezwim is a Software-as-a-Service (SaaS) provider supporting over 1,000,000 end users through its secure internet applications in an on-demand business model. Ezwim serves clients in all major industries, and Global 2000 organisations worldwide depend on the Ezwim service to effectively manage telecommunications. For more information, visit http://www.ezwim.com.
Information: Wendy van Meer, Marketing Manager, +31(0)20-888-4388, wvanmeer@ezwim.com
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