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Website Monitoring Service offers multiple SLA settings.

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Press Release Summary:

October 16, 2012 - With Uptrends Website Monitoring Service, users can set unlimited SLA settings for all probe groups and clients. Users can add specific goals such as uptime%, total time, and operator response time for every SLA setting. Aside from setting weekdays and hours that apply to SLA, users can define exclusion periods such as holidays. By entering parameters into SLA settings, Uptrends can produce daily, weekly, and monthly monitoring reports indicating when and why if uptime standards are not met.

Uptrends

wilbur@uptrends.com, Burlington, MA, 01803, USA

Original Press Release

Uptrends Introduces Multiple SLA Settings

Press release date: October 9, 2012

Alphen aan den Rijn, - Uptrends, the global website monitoring service leader, has added a unique feature to their monitoring service.  From now it is possible to set multiple (and unlimited) SLA settings for all probe groups and clients (Insight and Enterprise edition).

As you probably know, you can use Uptrends for verifying SLA objectives. It measures SLA compliance and monitors true uptime. This ensures that your website or servers are always available, so that your visitors, customers and users can enjoy the website experience as intended.

Multiple SLA settings
Within Uptrends, SLA is a special reporting group that provides you with a single, simple view of the SLA performance over specified time intervals. This feature allows you to match your SLA arrangement with the one you have from your service provider. The new SLA settings allow you to add specific goals like: uptime%, total time and operator response time for every SLA setting. This can even be activated for specific days and hours.
E.g: the following is a SLA setup that you might use in your account:
--Office hours: Mon-Fri, 8 AM – 6 PM, uptime% 99.9% etc.
--Outside office hours: Sat, Sun and Mon-Fri 6PM – 8 AM, uptime% 99.0% etc.

Aside from setting weekdays and hours that apply to an SLA, Uptrends also allows you to define exclusion periods such as excluding specific days like Christmas and other holidays from that SLA.
By entering the parameters above into the SLA settings, Uptrends can produce daily, weekly and monthly monitoring reports indicating the "when and why" if uptime standards are not met.

How to activate multiple SLA settings in your account
A new SLA that has just been created does not contain any data history. Uptrends will start recording data for an SLA as soon as it has been created.

About Uptrends Web Performance Monitoring
The mission of Uptrends.com is to increase availability of websites, servers and transactions and to reduce costly downtime for businesses and entrepreneurs that operate online. The Uptrends monitoring system, uses a network of 96 checkpoints from various countries around the world.  More than 2,500 customers in 45 countries rely on Uptrends to keep them informed of their site, server and transaction performance, so that potential problems can be identified and downtime reduced as much as possible. Uptrends has offices in USA, the Netherlands and Germany.

If you are a journalist and want to have more information please go to our contact form If you want to call us +31 (0)172 – 243 309 and ask for Joost Weissenbach.  You can also follow us on Twitter, please go to http://twitter.com/uptrendsmonitor

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