VoIP Software integrates with lead management platform.February 1, 2010 -
Offered as VoIP telephony, chat, and e-mail solution, Rainmaker Connect also integrates with LeadWorks(TM) to provide users complete SaaS solution for multichannel lead life cycle management. Solution is available 24/7 and fully supports automatic call distribution and queuing, speech-enabled IVR, remote agent capabilities, CRM integration, and outbound campaign management. Additional modules are available, and active Web conversion is promoted via chat and PTT capabilities.
(Archive News Story - Products mentioned in this Archive News Story may or may not be available from the manufacturer.)
Original Press release
Rainmaker Systems, Inc.
900 East Hamilton Ave.
Campbell, CA, 95008
USA
Rainmaker Launches Integrated VoIP and Lead Management Solution 'Rainmaker Connect'
CAMPBELL, Calif. -- Rainmaker Systems, Inc. (NASDAQ:RMKR), a leading provider of sales and marketing solutions offering SaaS application software and execution services, today announced the release of Rainmaker Connect, its integratedVoIP telephony, chat and e-mail solution. This offering strengthens Rainmaker's SaaS solution and complements its lead generation and BPO services by leveraging Rainmaker's revenue generation best practices and extending its full featured VoIP infrastructure to any agent, anywhere. In addition, integration with Rainmaker LeadWorks(TM) Lead Management platform offers customers a complete SaaS solution for multichannel lead life cycle management, leveraging every touch point with the customers' clients. This integration of telephony services with multi-channel data and lead data improves sales conversion rates by insuring timely and pin pointed responses to every interaction.
Rainmaker Connect is an integrated, multichannel VoIP solution available 24x7 that fully supports automatic call distribution and queuing, speech-enabled IVR, remote agent capabilities, CRM integration and outbound campaign management. Additional modules include chat, email, predictive outbound dialing and blended campaigns to improve agent productivity, recording for quality assurance and compliance and real-time quality monitoring and agent performance management, making it a complete "out of the box" telephony and lead solution at a fraction of the cost of in-house solutions. This technology helps active web conversion through chat and push-to-talk capabilities. Now Rainmaker's clients can leverage its web lead conversion suite for their own in-house agents.
The web-based solution provides rapid time to deployment and simplified configuration and integrates with existing legacy telephone systems or acts as a complete telephony system on its own. It provides an excellent alternative to paying expensive maintenance on existing legacy switches while allowing functional extensions through modular software architecture.
Rainmaker CEO Michael Silton said, "We are excited to bring this integrated VoIP and lead management solution to market. This level of functionality has traditionally been reserved for only expensive on premise solutions. Delivering Rainmaker Connect as a pure web-based SaaS offering allows us to provide immediate access to advanced telephony services and increase web conversion rates for any agent, anywhere, any time. Whether you start with a few agents or a few hundred agents, Rainmaker Connect will make your agents more productive in days, not months."
About Rainmaker
Rainmaker Systems, Inc. delivers sales and marketing solutions, offering hosted application software and execution services designed to drive more revenue for our clients. Our Revenue Delivery Platform(SM) combines proprietary, on-demand application software and advanced analytics with specialized sales and marketing execution services. Rainmaker clients include large enterprises in a range of industries, including computer hardware and software, telecommunications, and financial services industries. For more information, visit www.rmkr.com or call 800-631-1545.
NOTE: Rainmaker Systems, the Rainmaker logo, and Sunset Direct are registered with the U.S. Patent and Trademark Office. All other service marks or trademarks are the property of their respective owners.
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