Service Management Solutions help track and manage SLAs.
Press Release Summary:
Autotask Pro IT service professional management software and Autotask Go! entry-level service management solution integrate Service Level Management Tools for establishing, monitoring, and tracking service response goals and managing SLAs. Specifically, users can define KPIs by client, set criteria-based performance targets, and customize service levels by hour requirements. Functionality also covers defining workflow and escalation rules and integrating Autotask service tickets.
Original Press Release:
Autotask Corporation's New Service Level Management Tools Give IT Service Providers an Operational Business Advantage
Industry innovator announces major software upgrade to Autotask Pro and Autotask Go!; New technology enables IT Service Providers to quickly establish, monitor and track service response goals and effectively manage Service Level Agreements with ease and precision
EAST GREENBUSH, N.Y., Nov. 18 -- Autotask Corporation today unveiled the industry's most robust set of Service Level Management Tools. Available now as part of Autotask's award-winning IT business management solutions, the new technology provides IT service providers with a more effective way to quickly and easily define, monitor and measure performance criteria. As a result, Autotask customers gain an operational advantage and are able to radically improve their service delivery and client satisfaction, while expanding their service offerings to clients.
The new upgrade, which was released today to all 25,000 current users at no additional charge, enables IT service providers to:
-- Define key performance indicators (KPIs) by client
-- Set performance targets by priority, issue type and sub-issue type
-- Customize service levels by business hours and after-hours support requirements
-- Define workflow and escalation rules
-- Seamlessly integrate their Autotask service tickets
-- Organize and prioritize service targets in ticket search grids
-- Create customized reports for clients using Autotask LiveReports
"This new technology has been in development with the direct involvement of a broad cross-section of our customers to ensure it hits the mark and helps drive more productivity and efficiency throughout the services lifecycle," said Len DiCostanzo, senior vice president of professional services and business optimization at Autotask. "Those IT service providers who have seen the technology in action tell us that Autotask's new Service Level Management tool leap-frogs anything offered in hosted IT service management or professional services automation (PSA) tools on the market today."
DiCostanzo continues, "As more and more clients require their providers to establish performance criteria, the ability to set, monitor and report against these goals will present a significant way for IT service providers to differentiate their business from competitors and add more value to clients."
The new Service Level Management Tools are fully integrated into both Autotask Pro, the company's full-featured IT service professional management software, and Autotask Go!, its entry-level service management solution. For more information on Autotask please visit www.autotask.com/ or call 518-720-3500.
About Autotask Corporation
Autotask Corporation is the leading provider of innovative, web-based business management software and services designed exclusively for IT Service Providers, MSPs, IT Consultants, Systems Integrators and other technology solution providers. Accessible at any time without any downloads via any PC or mobile device with internet access, Autotask software helps IT professionals of all sizes to intuitively manage and automate their key service delivery and business operations. The software includes free and seamless integration with most managed service automation tools. For more information on Autotask please visit www.autotask.com/ or call 518-720-3500.
CONTACT: Marie Meoli of WhiteFox PR, +1-714-680-0335, marie.meoli@whitefoxpr.com, for Autotask
