Online Service grants access to software tools 24/7.
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Press Release Summary:
Available through My Account section of www.ALGOR.com, My Resources enables customers to directly manage account and software license data, unlock evaluation and purchased software capabilities in real-time, and update software. It also allows users to communicate with service team members about products and services and view reference materials such as educational Tech Tips, keystroke-specific Tutorials, and free software demonstration Webcasts.
Original Press Release:
Online Customer Service Tools Expanded
PITTSBURGH, PA - January 29, 2004 - ALGOR, Inc., a leading provider of design, analysis and simulation software, announced the addition of an all-new My Resources area to the wide range of online customer service tools available through the My Account section of its web site, www.ALGOR.com. This section enables customers to directly manage their customer account and software license data, unlock evaluation and purchased software capabilities in real time, update software, easily communicate with service team members about ALGOR products and services and view reference materials such as educational Tech Tips, keystroke-specific Tutorials and free software demonstration Webcasts customized to the products they own through the new My Resources area.
"The ongoing development to our online customer service tools and recent Web service improvements to further improve software update download times demonstrate our focus on listening and responding to customers," said Teresa Anania, ALGOR's Vice President of Operations. "We are pleased that customers are embracing these new tools and visiting the My Account section frequently."
"The My Account section of the ALGOR web site is easy to use and very accessible," said Jason Hermiller of Cornerstone Research Group, Inc., a company that specializes in the research and development of materials and process technologies. "I have used it to download software updates and re-host a software license. I look forward to using this area to view Webcasts and other content specific to my products."
"ALGOR offers a wider range of online tools than many other similar web sites," said Benoit Botton of Rencol Tolerance Rings, a provider of fastener solutions for the automotive, appliance and electric motor markets. "Having 24/7 Internet access to my ALGOR account enables me to choose the most convenient time and place to use the online tools and download software updates."
"The capability to immediately download software updates as they become available is a valuable service offered directly in the ALGOR software or through the My Account section," said Ilver Belletti of Organi Transmissione Gusti s.p.a, a manufacturer of transmission components. "The Internet method of receiving software updates is an absolute necessity."
Additional capabilities are scheduled to be added to the My Account section throughout 2004, so customers are encouraged to check back frequently to take advantage of these tools.
Visit the My Account section of www.ALGOR.com or contact ALGOR for more information.
ALGOR, Inc. provides cost-effective solutions for design, analysis and simulation and enables engineers to virtually test and predict real-world behavior of new and existing product designs, speed up time to market and make better, safer products at a lower cost. The company serves more than 20,000 customers in over 95 countries in organizations such as 3M, The Boeing Company, Delphi Corporation, The Dow Chemical Company, DuPont, General Electric Company, General Motors Corporation, Goodrich Corporation, Hewlett-Packard Company, IBM Corporation and NASA. Partnerships with other leading software companies offer data exchange with products from Alibre, Inc.; ANSYS, Inc.; Autodesk, Inc.; CADKEY Corporation; MSC.Software Corporation; Parametric Technology Corporation (PTC); Robert McNeel & Associates; Solid Edge from UGS PLM Solutions, an EDS company; SolidWorks Corporation, a Dassault Systemes S.A. company; and others. Educational support and customer service includes the use of Internet audio/video technology for distance learning and free, live software demonstrations.
CONTACT: Julie Halapchuk, ALGOR, Inc., 1.412.967.2700.
