Help Desk Software includes automated password reset tool.April 6, 2007 -
Web-based ServiceDesk Plus 6 integrates ticketing, asset tracking, purchasing, contract management, and knowledge base in one package. Automated password reset tool uses Robo Technician, which automatically connects to Active Directory to reset user password, then logs and manages password reset requests. In addition to MS SQL Server support, software includes predefined templates for requests and enables users to edit multiple requests in one shot.
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Original Press release
AdventNet, Inc.
5645 Gibraltar Drive
Pleasanton,, CA, 94588
USA
AdventNet Enhances Its Help Desk Solution with Automated Password Reset Tool
PLEASANTON, Calif., March 21 /- AdventNet Inc., the leading provider of affordable Enterprise IT management, today announced the release of ServiceDesk Plus 6, an easy to use, complete web-based help desk software that integrates ticketing, asset tracking, purchasing, contract management and knowledge base in one affordable package. The current release features automated password reset tool using Robo technician. The Robo Technician automatically connects to the Active Directory, resets the user password. Apart from resetting the password the Robo Technician does what a real technician will do, it logs and manages password reset requests. Robo Technician is designed to be a helpdesk technician's sidekick handling all password-reset requests.
"ServiceDesk Plus has continuously enhanced its integrated helpdesk and asset management solution to help customers gain visibility into their assets and take control of business infrastructure. Even at times when we faced issues ServiceDesk Plus support was quick to respond and patiently helped us through it. ServiceDesk Plus has consistently proven to be great in all aspects," said Dave Rogers, Metropolitan Police Authority, USA
"We evaluated a lot of helpdesk solutions and found that ServiceDesk Plus stood out as the best choice. It offers complete helpdesk and asset management functionality. Most of the basic features such as Self-service Portal, Knowledge base came without any additional cost. Even their license was based on the number of technicians and not based on the number of users. I would recommend ServiceDesk Plus to anyone who is looking at running an efficient helpdesk within a budget," said Cristian Kutscherauer, TransAtlantic Bank.
New features offered in ServiceDesk Plus 6:
- MS SQL Server support
- Report Generating Credentials for all Technicians
- Save time with predefined Templates for requests
- Approval process for important requests
- Edit multiple requests in one shot
- Review reply drafts & handy spell check, helps you ensure quality response
- AD Synchronization
- Create powerful solutions with screenshots in solutions
- Get more organized with a powerful three level Category - Sub Category - Item
- Login once and ServiceDesk Plus Keeps you Signed in
"According to Gartner, more than 30% of help desk calls are related to password problems, this can be a serious productivity drainer for the helpdesk staff. The automated password reset using Robo Technician, takes away all the password-reset burdens and enables the helpdesk staff to focus other critical issues," said Girish Mathrubootham, Director, Product Management at AdventNet. "In the future Robo Technician will work closely with the helpdesk staff and help in automating more such run-of-the-mill tasks" he added.
For additional information on ServiceDesk Plus including a live online demo and a Free Edition to manage 25 Workstations, visit www.servicedeskplus.com.
About AdventNet
Enabling Management Your Way(TM) Founded in 1996, AdventNet is a software company with a broad portfolio of elegantly designed, affordable products and web services. AdventNet offerings span a spectrum of vertical areas, including network & systems management (ManageEngine.com), security (SecureCentral.com), collaboration, CRM & office productivity applications (Zoho.com), database search and migration (SQLOne.com), and test automation tools (QEngine.com).
AdventNet and its global network of partners provide solutions to multiple market segments including: OEM's, global enterprises, government, education, small and medium-sized businesses and to a growing base of management service providers. www.adventnet.com
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