Customer Service Solution combines text, audio, and video.
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Press Release Summary:
Suited for online businesses, Goofi customer support software comes with ability to provide 2-way voice and video conversations as well as Voice/IP telephony chat with real-time concurrent video support. Hosted solution also offers secure SSL connection support, enabling CSRs to take chat session to cash register by pushing shopping cart or payment form directly to customer for reduced cart abandonment rates as well as increased up-sell/cross-sell opportunities.
Original Press Release:
Website Customer Service Agents can be Seen and Heard Thanks to a Goofi New Service
Now Live Web Chat Customers Can See and Hear it All
MONTREAL, Feb. 7 / -- Online businesses realize that hosted live chat services are the best way to deliver sales support and customer service in real time. Now Goofi.com takes that support to the next level by adding voice and video to its hosted chat solution.
Online chat service provider CIB Systems, Inc. announced the release of Goofi, a funny name for a serious product.
"Goofi is the next generation of customer support software." according to Mr. Ariel Zriel, CEO of CIB Systems, who went on to say "As businesses expand their online support capabilities there is an increasing need to inject the feeling of genuine human contact that is missing in text-only live chat systems."
That's why Goofi comes complete with the ability to provide two-way voice and video conversations as well as Voice/IP telephony chat with real-time concurrent video support.
The goal of Goofi is to give the user a "warm and fuzzy feeling of live human contact when they are interacting with the merchant," Zriel added.
Goofi also includes a translation tool that supports 8 languages. In addition, it provides secure SSL connection support so the CSR can take the chat session all the way to the cash register by pushing the shopping cart or payment form directly to the customer during a chat session. This is expected to significantly reduce cart abandonment rates as well as increase up-sell and cross-sell opportunities.
Because Goofi is a 100% hosted solution, companies wishing to deploy Goofi on their web sites need only paste one line of code to enable the entire service.
For additional information on Goofi, contact Mr. Ariel Zriel or visit http://www.goofi.com/.
About CIB Systems, Inc.
CIB Systems, Inc. is a Canadian company specializing in the development and deployment of customer-centric technology applications in support of its clients who are located world-wide.
Goofi is a Trademark of CIB Systems, Inc.
Contact: Ariel Zriel, CEO, CIB Systems, Inc.
Telephone: +514.333.1245
Fax: +514-333-1489
E-Mail: sales@goofi.com
Web: http://www.goofi.com/
