Call Center Software detects answering machines.
November 12, 2012 -
With AMD for Asterisk, call center system can quickly analyze every dialed call to accurately determine if it should be connected to agent. Using neural network algorithms, solution delivers answering machine detection accuracy at levels of 95% in under 300 ms and nearly 98% in under 2 seconds. AMD functions can be applied to TDM and SIP-based VoIP calls to provide implementation flexibility in mixed-technology environments that are commonly found in many call center operations.
|Original Press release |
Sangoma Technologies Corp.
100 Renfrew Drive, Suite 100
Markham, ON, L3R 9R6
Sangoma Announces Highly Accurate Answering Machine Detection Software for Asterisk
Sangoma AMD for Asterisk, a cost-effective, high performance solution for call center solutions, is immediately available to select Asterisk developers
AstriCon, Atlanta, Georgia -- Sangoma Technologies Corporation (TSX VENTURE:STC), a leading provider of hardware and software components that enable or enhance IP Communications Systems for both voice and data, announced the launch of the Sangoma Answering Machine Detection (AMD) for Asterisk software solution. Providing backward compatibility to Asterisk 1.4, AMD for Asterisk delivers all of the features of other sophisticated dialer analytics packages at a price-point aligned with the open source marketplace. AMD for Asterisk is available immediately to select early-adopters and Sangoma anticipates a general availability release before the end of 2012. Sangoma made the announcement at AstriCon, the world’s foremost gathering of the Asterisk open source community currently taking place October 23 through 25, 2012 in Atlanta.
“Outbound call centers strive to optimize profitability by keeping agents on the line with prospects as near to 100 percent of the time as possible. With Sangoma’s solution, the call center system can quickly analyze every dialed call to accurately determine if it should be connected to an agent,” said Frederic Dickey, director of professional services at Sangoma. “Using specialized neural network algorithms, the Sangoma AMD for Asterisk solution is proven to deliver AMD accuracy at levels of 95 percent in under 300ms and nearly 98 percent in under two seconds. For the call center solution provider, this can deliver a significant competitive edge. And for the call center operator, the result is higher efficiency and higher profitability.”
The solution incorporates native support for Asterisk, and AMD functions can be applied to TDM and SIP-based Voice over IP (VoIP) calls to provide implementation flexibility in the mixed-technology environments that are commonly found in many call center operations.
“Sangoma is strongly committed to the open source community and is continually developing cost-effective hardware and software solutions for open source developers looking to incorporate new features and leading-edge performance into their solutions,” added Dickey. “We expect that the Sangoma AMD for Asterisk solution will give open source call center system developers the ability to stand toe-to-toe with big, proprietary system providers at a very attractive price.”
Sangoma provides an industry-leading solution portfolio that enables the interworking of a wide variety of disparate TDM and IP networks, clouds, protocols, services, devices, and applications. Its portfolio includes award-winning voice and data boards, transcoding and gateway software, and standalone gateway appliances, designed for simple integration with open source and closed source IP PBX applications, Contact Centers, Unified Communications Systems and Service Provider Networks. For more information about the Sangoma portfolio of IP telephony and network integration solutions, or to locate an authorized reseller, visit www.sangoma.com.
About Sangoma Technologies Corporation
Sangoma is a leading provider of hardware and software components that enable or en¬hance IP Communications Systems for both telecom and datacom applications. Enterprises, SMBs and Carriers in over 150 countries rely on Sango¬ma’s technology as part of their mission critical infrastructures. Through its worldwide network of Distribution Partners, Sangoma delivers the industry’s best engineered, highest quality products, some of which carry the industry’s first lifetime warranty. The product line in¬cludes data and telecom boards for media and signal processing, as well as gateway appliances and software.
Founded in 1984, Sangoma Technologies Corporation is publicly traded on the TSX Venture Exchange (TSX VENTURE: STC). Additional information on Sangoma can be found at www.sangoma.com.
The TSX Venture Exchange does not accept responsibility for the adequacy or accuracy of this release.
Sangoma Technologies Corporation
Director of Marketing