ACD/PBX System guides business communications.
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Press Release Summary:
Designed to handle contact centers from 5 to over 75 positions, Dirigo iQueue(TM) IP-ACD/PBX provides businesses with server-based Automatic Call Distributor (ACD) and PBX that supports digital, analog, and VoIP telephony standards. It is based on Asterisk(TM) open-source PBX and provides features such as conference bridging, follow-me extensions, and voice mail. Enterprise-class ACD capabilities include unlimited agent groups, multiple routing strategies, and real-time displays.
Original Press Release:
Stroudwater Contact Point Adds Dirigo iQueue(TM) ACD/PBX to DirigoSoft(TM) Product Line
PORTLAND, Maine, May 8 / -- Stroudwater Contact Point today announced the introduction of its new Dirigo iQueue(TM) IP-ACD/PBX. Dirigo iQueue is a powerful, server-based Automatic Call Distributor (ACD) and PBX supporting digital, analog and VoIP telephony standards. Dirigo is a Latin term meaning "to guide", and "Guiding Successful Business Communications" is exactly what Dirigo iQueue is designed to do. Based on the highly popular Asterisk(TM) open-source PBX, iQueue provides a comprehensive set of PBX features including conference bridging, follow-me extensions, voice mail, and much more. Stroudwater Contact Point has added enterprise-class ACD capabilities such as unlimited agent groups, multiple routing strategies, detailed real-time displays, flexible, standards based reporting by agents, campaigns and groups, advanced call recording and monitoring, remote agents, virtual queues, unique ACD softphone, true third-party call control, advanced yet easy-to-use scripting and much more.
Designed to handle contact centers from 5 positions to more than 75 positions, iQueue provides a robust and stable platform for growth. Dirigo iQueue provides customers with a legacy PBX or ACD an upgrade path at their own pace from their current TDM environment to a true IP based PBX and ACD.
When used with Stroudwater's award winning Dirigo iGuide(TM) dynamic desktop environment, it provides a complete end-to-end solution for all business telephony requirements.
"Dirigo iQueue provides a level of capabilities not previously offered in this price range," said Bill Hunt, Stroudwater Contact Point's president and chief technology officer. "Stroudwater's experience in implementing enterprise contact centers has given us a unique perspective that allowed us to give iQueue the power of an enterprise-class ACD combined with high-end PBX functionality with the price point of a mid-range business PBX."
Field trial implementations of iQueue are scheduled to begin at two 70-seat facilities in May. The product will be formally launched at the Kansas City Call Center Expo on May 11, 2006 and will also be displayed at the Northeast Contact Center Forum at Gillette Stadium in Foxboro, MA on June 13th.
Kurt Ellis, manager of Mountain Valley Teleservices of Plattsburg, NY, said, "We are excited to be working with this new product. We have worked with Stroudwater since our inception and we know that this product will help us to continue to grow economically and efficiently."
Dirigo iQueue is backed by a two-year hardware warranty, available 24x7x365 support and 4-hour on-site response. Stroudwater's support has drawn rave reviews including this recent comment from a customer in Pennsylvania: "I cannot express enough how impressed I am with [your support staff's] knowledge, dedication to service and willingness to go above and beyond 'normal service.' In today's day and age of providing outstanding service, [you have] set a new standard and I know that now I have to step up my game!!"
About Stroudwater Contact Point
Headquartered in Portland, Maine, Stroudwater Contact Point is the developer of the innovative, award-winning, DirigoSoft family of solutions for customer contact management. DirigoSoft solutions have been implemented for companies ranging from startups to the Fortune 100. DirigoSoft products are designed to maximize the effectiveness of customer contact and to provide maximum ROI for its users. Stroudwater Contact Point can be found on the Internet at http://www.stroudwater.com/.
CONTACT: Bob Vitalius of Stroudwater Contact Point, +1-207-221-6205, bob.vitalius@stroudwater.com
