Trustmark Insurance Delivers Real-Time Communications with Document Sciences' xPression
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Benefits include faster time-to-market, operational efficiencies, and improved personalization and presentation
CARLSBAD, Calif., July 31 / - Document Sciences Corporation (NASDAQ:DOCX), a global market leader in providing customer communications management solutions, announced today that Trustmark Insurance Company, a national provider of group medical plans, voluntary benefits and health plan administration services, has experienced numerous process efficiencies and improved time-to-market using Document Sciences' award-winning xPression® software suite to produce a variety of real-time customer communications, including sales proposals, policy contracts and corporate mailings. Using xPression, Trustmark Insurance has enabled business units to take more control over policyholder communications, improving document quality and freeing expensive IT resources to develop new applications.
Trustmark Insurance selected Document Sciences' xPression for its real-time document generation capabilities and ability to support a wide variety of data sources via its service-oriented architecture. Today, the company uses xPression for the development of its next generation document applications, such as highly professional, customized renewal packets. The greatest impact has been experienced by the company's IT group which has taken advantage of xPression's rapid application development capabilities and intuitive features to grow new application development over 20% each year.
"xPression has enabled our business groups to manage the day-to-day maintenance of document applications, freeing up our IT staff to focus on the development of new document applications and state-of-the-art systems that help secure our competitive position in the industry," said Lynne Roberts, Assistant Vice President Corporate Systems of Trustmark. "Document Sciences' technology has been a major contributor to these results, enabling us to reduce time-to-market while also improving our ability to efficiently deliver timely communications to our customers."
"In today's market, more organizations are finding it a necessity to re-engineer their customer communications strategies and processes to address demanding communication requirements and remain competitive," states Liza Smith, Vice President of Document Sciences. "Trustmark Insurance has been aggressively enhancing its customer communications and is well ahead of the curve when it comes to reworking their processes and using our xPression technology to enhance the quality and presentation of their documents, add personalization, and improve document production efficiency."
The xPression software suite offers the most advanced customer communications capabilities, fulfilling the needs of organizations that want to optimize the customer experience through the production and delivery of highly personalized, interactive business communications for print, email and the Web. Leading insurance providers such as AIG, Arrowhead General, AXA, Genworth Financial, ING, The Hartford, Liberty Mutual, Mutual of Omaha, Prudential, Trustmark and Zurich Insurance use Document Sciences' customer communications management solutions to automate agent-client communications, reduce document development and distribution costs, improve time-to-market, and optimize the overall customer experience.
To request a case study detailing Trustmark Insurance's utilization of xPression, visit http://www.docscience.com/trustmark.
About the Trustmark Companies
Trustmark Mutual Holding Company, through its subsidiaries, is licensed nationwide to offer a broad line of life, medical, managed care, dental, disability, critical illness and benefit administration products and services to groups and individuals. Subsidiaries and operating divisions include Trustmark Insurance Company, Trustmark Life Insurance Company, CoreSource, Starmark, Trustmark Group Insurance, Trustmark Group Select, Trustmark Affinity Markets and Trustmark Voluntary Benefit Solutions. Trustmark Mutual Holding Company has assets of more than $1.9 billion and administers more than $3 billion in health and life benefits annually. Additional information can be found at http://www.trustmarkins.com/.
About Document Sciences
Document Sciences is a market-leading global provider of customer communications management solutions. Our award-winning xPression software suite enables organizations to automate the creation and delivery of well-designed, highly personalized communications - from customized marketing collaterals, contracts and policies to high-volume relationship statements and correspondence. More than 500 content-driven organizations worldwide, including over 60 FORTUNE Global 500 companies, use Document Sciences' solutions to reduce development costs by up to 90%, improve time-to-revenue by as much as 75%, and enhance the overall customer experience with highly effective 1:1 communications. Based in Carlsbad, California, with award-winning offshore services operations in Beijing, China and offices across the U.S., in London and Sydney, Document Sciences also markets its products in Europe, Australia, Canada, New Zealand, Latin America, Asia and Africa. For more information about Document Sciences Corporation, call 888.4.DOC.SCI or visit http;//www.docscience.com.
FCMN Contact: joelkers@docscience.com
Source: Document Sciences Corporation
CONTACT:
Editorial Contact
Dane Becker
+1-760-602-1400
dbecker@docscience.com
Web site: http://www.docscience.com/
http://www.trustmarkins.com/
