Telephonetics VIP Enhances ContactPortal with SIP Support
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28th February, 2008, Hemel Hempstead - Speech recognition specialist, Telephonetics VIP, has added SIP support in the latest release of their speech driven call routing solution, ContactPortal. The enhancement has been added to address the growing IP market in which Yankee Group predicts a compound annual growth rate (CAGR) of 31.4 percent.
In addition to enabling customers to integrate speech automation into their converged solutions, the introduction of SIP support enables a cost effective digital alternative to smaller solutions that would traditionally use an analogue connection.
Telephonetics VIP has tested the ContactPortal with a variety of mainstream SIP-based PBX/ACD systems and continues to expand the list by working with key channel partners to complete testing in a variety of deployment situations.
Mike Matthews, Head of Product Management, Telephonetics VIP comments "We are committed to listen to our customers' real needs and the addition of SIP support is just one example of our ongoing dedication to provide interfaces for our customers' convergent solutions."
ABOUT TELEPHONETICS
Telephonetics VIP
Telephonetics VIP, which is part of Telephonetics plc, is a leading provider of speech recognition and voice automation solutions.
Offering diverse automation solutions and deployed across 20,000 telephony channels, Telephonetics VIP uniquely processes over 35 million minutes of speech recognition per annum, via its carrier-class resilient platform in both hosted and customer premises solutions.
Drawing on over 15 years of understanding how people interact over the telephone, Telephonetics VIP offers a range of customer-focused solutions, covering even the most demanding environments, and delivering real business benefits to all its customers.
With innovative solutions for speech self-service, mobility, outbound messaging, emergency notification and business continuity Telephonetics VIP has built a large customer base. This includes 80% of the major UK multiplex cinemas, over 50% of the NHS acute health trusts, more than 50 local councils and emergency service operations, along with significant financial and legal company representation.
TELEPHONETICS PLC
Telephonetics plc (TPH.L) is a UK-based speech recognition solutions company. The Group was listed on the London Stock Exchange's AIM market in July 2005.
For more information contact:
Danielle Hearne
Tel: +44(0)1442 242 242
PR Manager
Email:danielle.hearne@telephoneticsvip.co.uk
Telephonetics VIP
Web: telephoneticsvip.co.uk
