MHEDA Journal Online features customer service theme.
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Press Release Summary:
In its 2nd Quarter issue, The MHEDA Journal Online features articles focusing on customer service. The Customer Convention theme is explored via several articles about customer-centric topics. In addition to customer service information, issue also features article about potential dangers involved with Web 2.0, overview of tax consequences involved with selling business, and guide to companies exhibiting at MHEDA Exhibitors' Showcase on May 2 at MHEDA's Convention.
Original Press Release:
The MHEDA Journal Second Quarter Issue Released
Leading magazine for material handling equipment distributors online now.
Dewitt, NY: The MHEDA Journal Online (http://www.TheMhedaJournal.org), is the leading online magazine for the forklift, conveyor, storage & handling, and general material handling equipment industries. The 2nd Quarter issue of the magazine is online now and features articles focusing on customer service as the material handling industry gears up for MHEDA's 56th Annual Convention and Exhibitors' Showcase, April 30-May 4, 2011, in Phoenix, Arizona.
The issue is all about MHEDA's Convention theme of "The Customer Convention." There are articles all about customer-centric topics such as how customer service can put money in distributors' pockets, how to handle and benefit from customer complaints, when it is OK to say no to a customer, how distributors can partner with manufacturers to handle difficult customers, using social media to engage customers, customer survey best practices, encouraging customers to go green and much more! There is even an interview with an end-user customer, who describes what he looks for in a distributor partner.
In addition to great customer service information, this issue also features a tribute to material handling legend Howard Bernstein, an article about the potential dangers involved with Web 2.0, an overview of the tax consequences involved with selling a business and a guide to companies exhibiting at the MHEDA Exhibitors' Showcase on Monday, May 2, at MHEDA's Convention.
To learn more about the benefits of outstanding customer service and much more, read the full issue of the magazine on The MHEDA Journal Online hhttp://www.themhedajournal.org/index.php/magazine/current-issue/. The MHEDA Journal is published quarterly, in January, April, July and October. For more information, contact Chris Powers, editor of The MHEDA Journal, (315) 445-2347, e-mail: chris@datakey.org.
About MHEDA
Founded in 1954, the Material Handling Equipment Distributors Association (MHEDA) is the premier source for manufacturing knowledge, education and networking. Through its member journals (www.TheMhedaJournal.org), e-magazines, newsletters and industry wiki (www.wikimheda.org), MHEDA connects the manufacturers of storage & handling, lift trucks and conveyor equipment and distribution leaders for the purpose of delivering optimal solutions to the users of those products. MHEDA publications are the industry's voice for all matters related to the latest technology and the most up-to-date processes spanning the movement and storage of all materials. A 501(c)3 organization, MHEDA members span all of North America.
