Appliance Warehouse Maximises Field Service Performance Using Mobile Applications
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READING, England, October 5/- National Deployment of Vettro Field Service Application Provides Mobile Workforce With Real-Time Information Management and Work Order Processing
Vettro (http://www.vettro.com), the global leader in mobile on-demand
business applications, today announced that Appliance Warehouse has completed
a national deployment of Vettro 360 for Service & Repair mobile applications
to maximise the effectiveness of service operations and performance in the
field. Appliance Warehouse, the nation's leading provider of rented washers,
dryers, and other domestic household appliances, has synchronised its mobile
workforce with its backend expenditure system to enable the processing and
closing of work orders within minutes of job completion while on the road to
avoid delays and inaccuracies with delivery, service and repair. Accessing
and processing real-time account information from mobile devices has
eliminated the associated office administration and has transformed service
and delivery branches into truly paperless offices.
More than 120 Appliance Warehouse service and delivery personnel in 40
branches across the U.S. are deployed with mobile applications that connect
them to office systems and databases in real-time. Vettro's out-of-the-box
software applications integrated seamlessly with Appliance Warehouse's legacy
IT infrastructure, which leverages Motorola i615 phones for field workers and
a customised backend CRM system developed in-house. For the trial deployment
in the Dallas headquarters, Vettro was connected to Appliance Warehouse's
backend and running on mobile devices within two weeks. Vettro's on-demand
mobile infrastructure enables deployment of new business applications in
days. Most recently, Appliance Warehouse added Bluetooth barcode scanning for
its workers to bypass digital input on devices.
"When looking for a solution, the pricing and infrastructure investment
required by competing vendors would have prohibited us from growing at a
healthy pace. We needed a solution that was adjusted easily to the IT
infrastructure we already had in place," said John Medley, IT Manager,
Appliance Warehouse. "Vettro provides the best solution for running our
operations efficiently while simultaneously providing high-level service to
our customers. Because workers can use Vettro to process orders, scan
equipment and close jobs from the field, it drastically cuts down the
administrative burden and bypasses the time spent transferring paper
records."
Previously, employees had to process all work via paper, which was time
consuming and provided room for inaccuracies. Delays occurred because the top
priority of delivery servicemen is meeting with customers, and not
administration. During billing at the end of the month, there could be over
700 work orders still open. Now, workers log-in to the Vettro application
throughout the day to receive and relay all job updates on the spot. The
information is updated on the backend system and the mobile device in
real-time, with GPS pings also being received every 15 minutes for change of
status, scan ID of equipment, job close, and billing activation.
"Today's mobile workforce makes tremendous contributions to their
enterprise, and deserves solutions built around their real-time requirements
rather conventional desktop extensions," said Joe Rymsza, president and CEO
of Vettro. "Appliance Warehouse has invested the time and resources to arm
its workers with the right mobile application to maximise productivity and
service levels. It is truly leveraging mobility as a strategic business
investment."
About Vettro
Vettro is the preferred mobile application provider of Global 2000
businesses. The company's Vettro 360 mobile application core provides
enterprises with a highly configurable application architecture that combines
the benefits of a single, standards-based mobile platform with rapidly
deployable workflow-focused applications. Backed by premier carrier, device,
and Independent Software Vendor partners, Vettro's suite of mobile
applications keeps field service, IT helpdesk, pickup and delivery, and sales
workers stay productive at close to 300 leading enterprises including
Centrica, Travelex, Hitachi Data Systems, Bell Mobility, BostonCoach,
Carillion, Carey Limousines, Cigna, Clemson University, Cytyc, General
Electric, Honeywell, Merrill Lynch, SuperShuttle, and YRC Worldwide. For more
information, visit www.vettro.com.
Source: Vettro
Contact: Anthony Loredo, +1-646-688-0580,aloredo@horngroup.com;
JiYoung Kim, +1-917-279-9342, jkim@vettro.com;
Rachel Pattison, +44-(0)7872-380657, rpattison@vettro.com
