Uptivity and TASKE Technology, Inc. to Provide an Integrated Workforce Management Solution for Contact Centers Worldwide
555 S. Front St.
Columbus, OH, 43215
Press release date: April 25, 2014
COLUMBUS, Ohio — Uptivity (formerly CallCopy), a leading provider of workforce management (WFM) solutions, today announced it has partnered with TASKE Technology, Inc., a Canadian provider of contact center software solutions. The TASKE solution optimizes customer interactions, minimizes customer frustration, and enables innovation that increases operating efficiency.
Integrating the Clarity by Uptivity workforce management system with TASKE Contact delivers new forecasting and scheduling capabilities at significantly lower total cost compared to competing offerings. TASKE Technology is Testing-Enabled Registered Member and Uptivity is a Technology Partner in the Avaya DevConnect Program and developed this integration specifically for Avaya telephony systems. The joint solution is being introduced at IAUG CONVERGE2014 in booths #330 and #324, April 28-30, at the Gaylord Texan Resort and Convention Center, Dallas, TX.
As TASKE Technology's CEO Dennis Johns explains, "Collaborating with Uptivity, together we can offer a solution that allows customers to better manage labor costs while maintaining or improving customer satisfaction. TASKE has established relationships with resellers worldwide who help customers find a perfect feature/function fit for their needs."
TASKE Contact flexible call management software helps schedule agents meet service levels and deliver essential and timely management information. Real-time ACD monitoring, historical call reporting and cradle-to-grave views available via a web portal provide managers the ability to report on call activity, monitor agent performance and respond immediately to changing call volume and agent availability. TASKE Contact is known for easy-to-use features that help businesses improve call service levels.
Uptivity is a distinguished provider of unified workforce optimization and management tools designed to continuously improve every aspect of the customer experience. The Uptivity Discover Suite, the firm's proven solution for contact centers, has evolved by meeting the call recording, speech analytics and quality management needs of users worldwide.
Jeff Canter, Uptivity co-founder and CEO, ensures Uptivity solutions give customers complete insight into their contact center operations by providing tools that can boost quality of service.
"We are partnering with TASKE Technology in integrating TASKE Contact with Clarity to improve our customers' operating effectiveness," says Canter. "Our accurate workforce management system can optimize users' forecasting and scheduling. This integration demonstrates our focus on complementary solutions that create greater success for our customers, our partners and Uptivity."
What boosts the bottom line for any company with a contact center? How about getting the best that every agent can deliver and constantly optimizing contact center management and performance for a better understanding of the customer? Only Uptivity gives you the tools you need to continuously improve every aspect of each step of every agent's life cycle and enhance customer satisfaction. You get exactly what you need thanks to a modern, integrated, and easy-to-use suite of tools designed for the comprehensive management of contact centers. For more information, visit us on the Web at www.uptivity.com.
About TASKE Technology, Inc.
TASKEŽ Technology, Inc., a leader in management information systems for general business and contact centers, is committed to delivering solutions for managing current and future advanced communication needs. Through continued product innovation and development, TASKE Technology enables businesses to provide exceptional customer service and increase customer loyalty and retention. Offering proven, robust, and affordable products over the past two decades, TASKE Technology boasts thousands of installations worldwide. The company provides unmatched technical support and expert training for its entire suite of management tools. For more information, visit www.taske.com.
Web Site: http://www.uptivity.com