Sunnen Goes "Above and Beyond" After Fire Destroys Carr Lane Plant |
(Archive News Story - Products mentioned in this Archive News Story may or may not be available from the manufacturer.)
Sunnen Products Co.
7910 Manchester Ave.
St. Louis, MO, 63143
USA
 
Press release date: December 1, 2009
After overnight fire claims drill bushing manufacturer's Texas Plant, Sunnen steps up to produce customer's parts and deliver new machines within days of the disaster.
December 2009 - When a three-alarm blaze destroyed Carr Lane Drill Bushing Company's plant in Austin, TX earlier this year, Sunnen Products demonstrated that "above and beyond honing" is more than a tagline - it's a business practice. The fire struck overnight and when the smoke had cleared only the outer walls of the plant remained. Carr Lane had lost 33 Sunnen honing machines in the disaster - machines critical to producing the precise bore size, surface finish and geometry required for the company's extensive line of drill bushings.
By chance, at the time of the fire, representatives from Sunnen heard the news while attending a Houston trade show. "When we found out what happened in Austin I immediately called (Carr Lane president) Earl Walker in St. Louis," said Tom Dustman, international sales director for Sunnen. "I told him to let us know what we could do to help, as any good neighbor would." Sunnen and Carr Lane are both based in St. Louis, with their headquarters only a couple of miles apart.
Carr Lane's immediate need was to fulfill existing orders for customers like Boeing, Remington and NASA. So, Sunnen offered use of the machines in its tech center, along with operators to hone the parts. Raw parts were delivered to the Sunnen tech center and finished in a day, allowing Carr Lane to meet on-time deliveries. "We had orders, but no way to produce our parts," said Carr Lane Plant Manager Mark Badgley. "Without Sunnen's help, we very well may have lost significant business."
After taking care of the near-term need for parts production, Carr Lane's next order of business was getting replacement honing machines to its more than 100 Austin employees at a temporary location. Immediately upon receipt of a purchase order just 21 days after the fire, Sunnen sent six MBB-1660 machines and an EC-3500. "Between our tech center and our show display equipment, we had the machines Carr Lane needed to get back on its feet, so we offered our own," said Dustman. "This normally would have been at least a four- to six-week process."
"Before we knew it, we had equipment and were ready to get back to work." said Badgley. "It was a great feeling to see these nice, clean machines among the soot-covered ruins of the old ones. It really helped our team's morale to know that we were down, but we weren't out."
Despite the circumstances that created the need for new machines Badgley is impressed with the new equipment. "The eight EC-3500's we lost in the fire we're some of the first models made," said Badgley. "There are significant improvements in the new models."
Badgley and his team have also come to depend on the quality and reliability of the MBB-1660 series machines. "We looked at the used market to replace the equipment we lost, but couldn't find anything that compared," said Badgley. "We just plug them in and they're ready to go."
The MBB machine is a shop-standard in many plants because of its ability to hone thin-wall, tight tolerance parts; parts with keyways or splines; blind holes; or heavy odd-shaped parts.
Carr Lane Drill Bushing Company is now in a temporary location in Round Rock, TX while a new facility is rebuilt on the old site. Construction of the new plant is expected to take about a year.
For additional information on Sunnen tools and abrasives, contact:
Sunnen Products Company,
7910 Manchester Rd., St. Louis, MO 63143.
Tel: 1-800-325-3670;
fax: 314-781-2268
or email sales@sunnen.com.
Sunnen Contact Mr. Bob Davis Global Communications Mgr. Sunnen Products Company 7910 Manchester Ave. St. Louis, MO 63143 Tel: 314.781.2100 bdavis@sunnen.com
Editorial Contact Jeff Drum Kemble & Rude Communications 4242 Airport Rd. Cincinnati, OH 45226 Tel: 513-871-4042 jdrum@kemblerude.com
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