ThomasNet News Logo
Sign Up | Log In | ThomasNet Home | Promote Your Business

Morse Watchmans Key Control Systems Streamline Customer Service and Improve Security at Wyndham Hamilton Park

Print | 
Email |  Comment   Share  

Morse Watchmans Key Control Systems Streamline Customer Service and Improve Security at Wyndham Hamilton Park
Morse Watchmans Key Control Systems Streamline Customer Service and Improve Security at Wyndham Hamilton Park
Click Here to Enlarge Picture

Morse Watchmans, Inc
2 Morse Road
Oxford, CT, 06478
USA



Press release date: June 12, 2014

KeyWatcher® Systems Ensure Accountability for Keys and Essential Communication Devices
   
Oxford, CT – Located in Florham Park, NJ, and offering convenient access to Newark Liberty International Airport, Wyndham Hamilton Park Hotel and Conference Center services guests in 219 rooms and 40 conference rooms. The hotel features more than 27,000 square feet of property and can support up to 400 people for conferences, events and special occasions.

As with every hotel, ensuring the comfort of guests is a top priority for the Wyndham Hamilton Park, making it crucial that staff address and correct any maintenance, cleaning or customer service issue as quickly as possible. Because effective communication plays a major role in achieving this goal, the hotel equips its staff with iPod Touch devices with an installed push-to-talk app during their shifts. However, having to identify and track down whoever has the key to access a particular area of the hotel can be a time-consuming obstacle to efficient resolution of issues that arise. The challenge is compounded if an iPod Touch is lost or if an employee forgets to return it at the end of his or her shift.

To solve potential problems and ensure guests' needs are being met, the Wyndham Hamilton Park has deployed Morse Watchmans KeyWatcher® key control and management systems. In addition to securing keys, Wyndham Hamilton Park has customized their KeyWatcher with locker modules to hold its iPod Touch devices. Specially implemented openings in the back of the cabinet accommodate power cords to allow the devices to be charged when they're not in use.

The hotel primarily uses KeyWatcher to track missing or late keys and devices, which are stored in the cabinet and which employees can only access using their unique ID and PIN. Each KeyWatcher key control cabinet will not open until the system has verified that a particular user has permission to access a requested key, and the system automatically records all activity. If an item is missing or hasn't been returned on time, security staff can be alerted and quickly determine who removed it, when it was removed and when it is due to be returned - a formerly time-consuming process with written sign-out logs or no logs at all.

According to Amy Wickenheisser, Wyndham Hamilton Park's Director of Operations, in addition to allowing the hotel to streamline its maintenance and customer service operations, KeyWatcher has also improved security.

"To distribute keys in the past, we had to keep our security office staffed at all times, so rather than patrolling the property, security staff were tied to that one location," Wickenheisser said. "Now authorized associates help themselves to their keys and iPod Touch devices, freeing our security staff to be where they need to be, whether on patrol or responding to a call."

Wyndham Hamilton Park implemented the KeyWatcher systems earlier this year and the hotel has liked what it's seen so far.

"We're still fairly new to KeyWatcher, but so far it has been working very well for providing accountability for keys and iPod Touches. Morse Watchmans has been wonderful to work with and we're very happy with the results we've gotten in just a few months," Wickenheisser said.

For more information visit www.morsewatchmans.com, email morse@morsewatchman.com or call 800-423-8256.

About Morse Watchmans
For over a century, Morse Watchmans has been known as an innovator of high-quality, cost-effective technology. Through seamless design, manufacturing and support, we earned the reputation as the world leader in security management products. Specializing in state-of-the-art key management (KeyWatcher®), guard tour (PowerCheck) and key ring (KeyRing) systems, our products are reliable, easy to use and expandable to meet your growing needs. Our company offers industry-leading software, service and support to ensure the effectiveness of your security investment. Contact us today and find the right solution for all your security management needs.



Print | 
Email |  Comment   Share  
Contacts: View detailed contact information.


 

Post a comment about this story

Name:
E-mail:
(your e-mail address will not be posted)
Comment title:
Comment:
To submit comment, enter the security code shown below and press 'Post Comment'.
 



 See related product stories
More .....
 See more product news in:
Controls and Controllers
 More New Product News from this company:
Mobile Key Management App helps increase facility safety.
Key Control/Management System offers touchscreen control.
Single Locker Module securely stores small items.
Networked Locker Module has half-depth design.
Key Management System features horizontal orientation.
More ....
| Featured Manufacturing Jobs
 Other News from this company:
Benefits of Key Control are Focus for Morse Watchmans at IFSEC 2014
Morse Watchmans Receives Lenel Factory Certification under OpenAccess Alliance Program
Morse Watchmans ISC West Exhibit Showcases Key Management Technology
Morse Watchmans Key Control Solutions Earn Points for Performance and Ease of Use at Historic Paine Field Airport
More ....
 Tools for you
Watch Company 
View Company Profile
Company web site
More news from this company
E-mail this story to a friend
Save Story
Search for suppliers of
Key Management Systems
Access Control Systems
Join the forum discussion at:
Wired In


Home  |  My ThomasNet News®  |  Industry Market Trends®  |  Submit Release  |  Advertise  |  Contact News  |  About Us
Brought to you by Thomasnet.com        Browse ThomasNet Directory

Copyright © 2014 Thomas Publishing Company. All Rights Reserved.
Terms of Use - Privacy Policy



Error close

Please enter a valid email address