Drive Head Service Program from ROTEX Global, LLC, Provides Fast Response to Customers Repair or Replacement Needs |
(Archive News Story - Products mentioned in this Archive News Story may or may not be available from the manufacturer.)
Rotex, Inc.
1384 Knowlton St.
Cincinnati, OH, 45223 1845
USA
Press release date: September 30, 2008
CINCINNATI, OH (September 30, 2008) - To minimize costly downtime, the Drive Head Service Program from ROTEX Global, LLC, provides fast, reliable response to the customer's screener drive head repair or replacement needs and a full two-year warranty on reconditioned drives.
Every reconditioned Rotex drive head operating under normal conditions carries the same two-year warranty as a new drive head because Rotex uses only time-tested procedures and original factory quality components. Every phase of service is designed to provide the highest quality rebuilt drive head available, with quick turnaround times that reduce screener downtime.
Drive heads on Rotex screeners are designed for long-term, trouble-free service with minimal maintenance. Depending on operating hours and conditions, the drive head could eventually require service. Rotex offers three options for drive head replacement or repair: Drive Head Exchange, Reconditioning, or New Drive Service.
The Rotex Drive Head Exchange Program offers you the option to replace current drives with reconditioned drives. Rotex will ship you a reconditioned drive from stock, and after installation of the reconditioned drive, you simply return your old drive to Rotex. Rotex reconditioned drives include a full two-year warranty. Rotex also offers the flexibility of reconditioning your current drive. Rotex can rebuild and return a drive with a full two-year warranty. If the screener requires a new drive, Rotex can provide a new or reconditioned drive for any model Rotex screener from their fully stocked inventory.
In an emergency, Rotex provides immediate shipment of a stock head drive with the Emergency Exchange Service. Rotex will ship a reconditioned or new drive from stock. Later, after reconditioning the drive, the customer receives a credit for the salvage value of the returned drive. Emergency breakdown service is available twenty-four hours a day.
The Drive Head Service Program eliminates short rebuild life and mechanical problems due to in-plant repairs or independent rebuilders who do not use genuine Rotex parts. Customers are assured that experienced Rotex factory personnel are using genuine Rotex parts to rebuild screener drives.
Rotex will disassemble the drive, perform an inspection and replace all required parts-including the gears and internal bearings-to return the drive head to like-new condition.
To obtain rebuild service, simply notify Rotex of your intention to return a drive head by calling (513) 541-1236. Rotex will issue a Return Goods Authorization number and provide an immediate quote. Before shipment, drain the oil, clean the exterior and ship prepaid to ROTEX Global, LLC.
About ROTEX Global, LLC
ROTEX Global, LLC, is a pioneer and global leader in the development of screening equipment and technology for the process industries. Rotex offers an innovative line of separation equipment that includes: Gyratory and Vibratory Screeners and Sifters for Dry Applications, Liquid-Solid Separators for Wet Applications, Automated Particle Size Analyzers, and Vibratory Feeders and Conveyors. ROTEX® Parts & Service offers a full range of genuine parts and rebuild services.
For more information, contact ROTEX Global, LLC, 1230 Knowlton St., Cincinnati, OH 45223, www.rotex.com, 1-800-453-2321, Fax (513) 541-4888, or e-mail info@rotex.com.
Press Contact: Steve Kirschner Managing Director Stimulus Worldwide (513) 421-1169 skirschner@stimulusworldwide.com
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