City Of Boston Premieres New User-Friendly Web Site
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BOSTON, Nov. 2-- Keane, Inc. today announced a newly redesigned Web site for the City of Boston, www.cityofboston.gov/. Keane, Inc. (NYSE:KEA), a leading business process and information technology (IT) services firm, led the IT strategy and planning of the Web site redesign, assisted in determining the overall long-term goals and identifying the best practices for achieving those goals.
The new Web site has been designed to make it easy for Boston's residents, businesses, students, and visitors to quickly find the information they need and to conduct business with the City. Notable enhancements to the site include:
o A new navigation structure built around the needs of the City's diverse
constituency
o Dedicated content sections for each major constituent group
o User-friendly access to all City departments and services
o An option to contest parking tickets online
o Updated sites for every City department
o Expanded services to secure City permits
o Additional capabilities for online bill payment, including water bills
In the IT strategy and planning development phase of the Web site redesign, Keane collaborated with the City to conduct a series of workshops with representatives from a broad range of City agencies with the goal of identifying primary user groups and the core services and functions needed to better serve them. After prioritizing identified services and functions for each user group, Keane developed a new high-level site map and mental model. Keane then developed detailed wireframes for key pages to illustrate layout and functionality and finally established the visual design options for the site, with a focus on enhancing its usability.
"The redesign has made a complicated site simple," said John Daly, Keane's Vice President and General Manager, Architecture Services. "We concentrated on developing a plan and strategy with the City's IT team that would offer citizens a much richer online experience through an easy to navigate, multifunctional Web site design and information architecture."
About Keane
In business since 1965, Keane, Inc. (NYSE:KEA) is a leading business process and IT services firm. Keane delivers Application and Business Process Services to help clients transform their business and IT operations to achieve demonstrable, measurable, and sustainable business benefit. As a trusted advisor and partner for its clients, Keane solves real business issues through the development and implementation of cost-effective, change-oriented, industry-specific solutions.
Specifically, Keane delivers highly synergistic application and business process services, including Application Development and Integration Services, Architecture Services, Application Outsourcing, Program Management, and Testing, as well as Business Transformation Services including Business Process Outsourcing. Keane believes that business and IT improvements are best realized by streamlining and optimizing business and IT processes, implementing rigorous management disciplines, and fostering a culture of accountability through meaningful performance metrics. Based in Boston, Mass., Keane delivers its services throughout the United States, Australia, Canada, India, and the United Kingdom. For more information, visit http://www.keane.com/.
Contact:
Danielle Wuschke
Keane
617.517.1390
Rebecca Green
Gutenberg Communications
212.888.6131
Web site:
http://www.keane.com/
http://www.cityofboston.gov/
