BellSouth Enhances its Web Site to Simplify the Customer Experience
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ATLANTA, Oct. 3 -- BellSouth (NYSE:BLS) announced today that it has re-designed the BellSouth.com home page in an initiative to make it easier to do business online with BellSouth. In the newly-designed Account Center, it is simpler for customers to securely manage all aspects of their accounts. An additional enhancement includes a unified Help and Support Center where customers can find help with all BellSouth products and services in one location. BellSouth.com, which receives 3.5 million unique visitors per month, also now features faster page load times and an optimized search function.
"BellSouth's new online features allow customers to further simplify and streamline the way in which they do business with BellSouth," said Rex Adams, Web development officer for BellSouth. "Our latest efforts underscore our commitment to saving customers time and money and improving customer service."
With BellSouth's newly-designed Account Center, customers can view their services, make changes to their accounts and view and pay bills online, all in one place. Using BellSouth e-Bill, customers can securely manage their accounts online, receive monthly balance and due date reminders, schedule payments in advance, view payment histories up to 13 months and print or download an enhanced copy of their bills.
Customers can also view BellSouth's online-only deals via the home page. Updated monthly, this site features special offers available exclusively to customers who order BellSouth products and services online.
To receive support for all BellSouth products and services, customers can visit the enhanced Help and Support Center via bellsouth.com. Customers will find in the center instructions for all BellSouth products and services, including Cingular® Wireless and DIRECTV® service, as well as answer questions about their bill, troubleshoot a problem or report a problem online.
About BellSouth Corporation
BellSouth Corporation is a Fortune 500 communications company headquartered in Atlanta, Georgia. BellSouth has joint control and 40 percent ownership of Cingular Wireless, the nation's largest wireless voice and data provider with 57.3 million customers.
Backed by award-winning customer service, BellSouth offers the most comprehensive and innovative package of voice and data services available in the market. Through BellSouth Answers®, residential and small business customers can bundle their local and long distance service with dial-up and high-speed DSL Internet access, satellite television and Cingular® Wireless service. For businesses, BellSouth provides secure, reliable local and long distance voice and data networking solutions. BellSouth also offers print and online directory advertising through The Real Yellow Pages® and YELLOWPAGES.COM(TM) from BellSouth.
BellSouth believes that diversity and fostering an inclusive environment are critical in maintaining a competitive advantage in today's global marketplace. More information about BellSouth can be found at www.bellsouth.com/.
CONTACT:
Diane Latham,
+1-404-249-3175,
or diane.latham@bellsouth.com,
or Nadine Randall,
+1-404-829-8724,
or nadine.randall@bellsouth.com,
both of BellSouth
Web site: http://www.bellsouth.com/
Company News On-Call: http://prnewswire.com/comp/095650.html
