Mercom, Inc.
Lyndhurst, NJ 07071
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Software offers call evaluation and quality monitoring.
Browser-based MIQ(TM) v2.0 provides Key Performance Indicator Report that shows correlations between quality scores for behaviors and outside metric user would like to impact, such as revenue or customer complaints. Performance Dashboard gives user graphical overview of quality score trends and key quality indicators, while Error Analysis Reporting allows users to view and analyze specific areas...
Read More »Software offers call evaluation and quality monitoring.
Browser-based MIQ(TM) v2.0 provides Key Performance Indicator Report that shows correlations between quality scores for behaviors and outside metric user would like to impact, such as revenue or customer complaints. Performance Dashboard gives user graphical overview of quality score trends and key quality indicators, while Error Analysis Reporting allows users to view and analyze specific areas...
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