Merced Systems, Inc.
Redwood City, CA 94065
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Software manages operational performance of contact centers.
Designed to optimize efficiency of contact centers, Merced Performance Suite v2.7 consolidates data from disparate sources, delivers advanced analytics, provides personalized dashboards, and integrates workflows and process improvement tools. Agent Development Process allows supervisors to assign individual goals and track targeted performance improvements. Operations can integrate paper-based...
Read More »Merced Systems Issues 'Merced Performance Challenge' to Dreamforce 2010 Attendees
Company Seeks Ultimate Dreamforce Performers; Awards Participants Who Gain the Most Mileage out of Upcoming Event REDWOOD SHORES, Calif., Nov. 30, 2010 - Merced Systems, Inc., the leader in sales and service performance management software, today issued a challenge for attendees of the upcoming Dreamforce 2010 expo in San Francisco, December 6-9, 2010. With a lot of ground to cover in the 700,000...
Read More »Merced Systems and OpenSymmetry Australia Launch Strategic Partnership in Asia-Pacific
Marriage of Merced Performance Management Suite for Sales & Service Organisations with OpenSymmetry expert consulting services REDWOOD SHORES, Calif. and SYDNEY, Sept. 29 -- Merced Systems, Inc., the leader in sales and service performance management software, andOpenSymmetry, a worldwide leader in designing, implementing, integrating and communicating incentive management solutions, today...
Read More »Merced Systems Announces Customer Advisory Council
Advisory Council Allows Customers to Influence Future Product Direction REDWOOD CITY, Calif., Nov. 30-- Merced Systems, the leader in customer operations performance management applications, announced today the formation of the Merced Systems Customer Advisory Council. The customer advisory council consists of key leaders from individual customers and formally meets twice a year to provide Merced...
Read More »Software manages operational performance of contact centers.
Designed to optimize efficiency of contact centers, Merced Performance Suite v2.7 consolidates data from disparate sources, delivers advanced analytics, provides personalized dashboards, and integrates workflows and process improvement tools. Agent Development Process allows supervisors to assign individual goals and track targeted performance improvements. Operations can integrate paper-based...
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