Genesys and IBM Expand Partnership in China

Helps Businesses Implement a Scalable, Low Cost Contact Center in a Box Solution in 90 Days or Less ARMONK, NY and SAN FRANCISCO, CA - 21 Dec 2007: Genesys Telecommunications Laboratories, an Alcatel-Lucent company (EURONEXT PARIS: ALU) (NYSE: ALU), and IBM (NYSE: IBM) today announced a significant expansion of their global Strategic Alliance for Contact Center Solutions to co-develop, implement...

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Allscripts Adds TeamPraxis Quality Reporting Software for Electronic Health Records

Clinical Quality Solution Automates Physician Quality Reporting for 'Pay For Performance' Programs CHICAGO and HONOLULU, Feb. 5 / -- Allscripts, the leading provider of clinical software, connectivity and information solutions that physicians use to improve healthcare, today introduced the Allscripts Clinical Quality Solution (CQS), a powerful new tool that automates the burdensome quality...

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Anacomp Introduces Hosted CaseLogistix for Secure, Scalable On-Demand Litigation Review

docHarbor-Enabled Version Reduces Complexities, Capital Investments and Resource Requirements SAN DIEGO, Feb. 5 / / -- Anacomp(R) Inc., a leading business process solutions company, today announced that CaseLogistix(R), the company's flagship litigation support solution, is now available on-demand for the first time via Anacomp's robust, hosted docHarbor(R) information platform. The new version...

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Software offers network fault management solution.

Designed to handle heavy-duty usage needs of service providers, Netrac FaM 10 Cruiser features fault management rich client that uses Microsoft .NET Framework 3.0 technology to create comprehensive graphical interface and enable efficient network management. Cruiser assists Network Operation Centers (NOCs) in overcoming difficulties involved in both Legacy and Next Generation Network management,...

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BPM Solution delivers true collaboration with IT.

Web 2.0 BPM suite, M3O, empowers business users to directly model, manage, monitor, and optimize their business processes. Business analysts can model and execute business processes in web-based environment in direct collaboration with their IT counterparts. Converging BPM (business process management), Web 2.0, and Event Processing, product provides web-based user experience, event-driven...

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Software offers consolidated view of IT service management.

SingleView IT delivers web-based framework for monitoring IT service-management (ITSM) operations across enterprise. In-depth view suits managers of help desks, network operations centers, and call centers who require timely access to accurate status information. Framework can be used to track and monitor trends, receive critical alerts about current conditions or events that require immediate...

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Software optimizes enterprise financial crime investigation.

Enterprise Investigation Manager delivers detection, investigation, and intelligence capabilities to command and control defenses against financial crime. Via its tracking and management capabilities, solution intelligently links Fraud, Anti-money Laundering, Know Your Customer/Customer Due Diligence, and Corporate Security incidents with related internal and external data to provide complete...

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Collaborative Portal manages inbound freight.

Designed to coordinate inbound shipments and reverse logistics, web-based RedPrairie Routing Portal(TM) enables personnel throughout enterprise to manage transport delivery requests and coordinate dock scheduling with carriers. Program manages 3rd party originated shipments and supports intra-facility transfer of goods not for resale and returned merchandise. With software, users can manage...

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Software identifies similar legal documents.

SynthetixND(TM) identifies and groups documents that are similar, but not necessarily identical, that typically exist in large numbers within data collections. It utilizes linguistic pattern-matching technology and offers 64-bit processing power. Outputs are standard fielded data, viewable through any case management software. Program is suited for use by law firms and corporate legal departments.

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Software provides data management for SMS messages.

With Sprite Archie, users or administrators can archive incoming and outgoing SMS messages and call history information on Windows Mobile phones via email. Program monitors SMS and call activity and archives messaging or call data to email either immediately or on daily or weekly schedule. Archive and export options support customizable formats including plain text, CSV, or XML as well as...

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