Call Center Systems

Fonolo Launches Advanced New Call-Back System with Expanded API Functionality
Miscellaneous Software

Fonolo Launches Advanced New Call-Back System with Expanded API Functionality

Fonolo's new call-back system new designed to make applications more friendly for persons with disabilities. responsive widget for call-backs on web and mobile platforms which supports ARIA. The system features increased security, reporting, customization, and accessibility. It also supports ARIA for call-backs on web and mobile platforms. The new call-back platform uses a single sign-on...

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Miscellaneous Software

Manual Dial Call Center Software ensures compliance.

With Castel CallPoint™, agent selects number to call and software completes full verification against local, state, and federal rules before clearing call for agent to take action, assuring strict compliance adherence. Program is available with digital voice recording, voice and speech analysis, and real-time business intelligence center. It can track agent productivity, prioritize inbound...

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Enterprise Software

ShoreTel Answers Enterprise Need for Multi-Channel Customer Communication

ShoreTel Enterprise Contact Center Takes Center Stage at Call Center Week Las Vegas SUNNYVALE, Calif.Â- – ShoreTel® (NASDAQ: SHOR), the leading provider of brilliantly simple unified communications platforms including business phone systems, applications and mobile UC solutions, continues to see adoption of ShoreTel Enterprise Contact Center to enable customers of all sizes to...

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Call Center Systems

Sangoma Boards Deliver Competitive Edge, Efficiency for Brazilian Debt Collection Call Centers

16-Span Boards Provide the Highest-Density PSTN Connections Per Server Expansion Slot Toronto, Canada – Call center operators vying to capture market share in Brazil's highly-competitive debt collection services industry are constantly challenged to find and deliver more efficient solutions that keep agents on the phone with customers who produce revenue, and not with answering machines or...

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Call Center Systems

Emergency Call Management Applicance tracks caller location.

By automatically discovering precise locations of IP phones on enterprise network, Emergency Gateway (EGW) helps enterprises provide emergency callers with access to help they need. Calls can be routed to on-premises security personnel, and alerts can include caller's exact location and callback number. Functionality ensures on-site security personnel know exactly where to send help, even if...

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Indra Creates the Centro Unico De Coordinación Y Control De Emergencias in Buenos Aires, a Pioneer Facility in Latin America
Call Center Systems

Indra Creates the Centro Unico De Coordinación Y Control De Emergencias in Buenos Aires, a Pioneer Facility in Latin America

o The centre positions Buenos Aires at the fore front of this type of facilities which can only be found in Madrid, New York, Paris or London o The centre is equipped with cutting edge technology to respond to emergency situations or security incidents in the capital, one of the largest of the continent o Indra's solution allows a unique and centralized treatment of incidents notified through...

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Security Systems

Call Center Security System provides voice protection capability.

Providing application-aware voice security, VoiceSentry(TM) protects call centers against telephony denial-of-service attacks in real-time. VoiceSentry Analyzer component uses call-signature analysis to detect voice spam and T-DoS attacks, and diverts suspicious calls to VoiceSentry Guardian audio-CAPTCHA system. Telephony network managers gain network-wide situational awareness though dashboard...

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Miscellaneous Software

NICE Launches Its Interaction Analytics Business Solutions as a Hosted Service for Rapid Time-to-Value and Low Total Cost of Ownership

NICE's Market Leading Interaction Analytics for Improving Customer Satisfaction and Driving Strategic Initiatives Now Available Both On-premise and as a Service for Enterprises and Mid-size Businesses RA'ANANA, Israel, June 17 / / - NICE Systems Ltd. (NASDAQ: NICE), a leading global provider of advanced solutions that enable organizations to extract Insight from Interactions to drive performance,...

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Communications Software

Avaya Mid-Market Momentum Cited in Independent Report from Canalys

Avaya Mid-Market Momentum Cited in Independent Report From Canalys o Analyst group reports Avaya added seven million mid-market customers worldwide over three years o Avaya introduces new applications and reduced pricing for Avaya MultiVantage Express, part of a broad portfolio for mid-sized businesses; signs up new mid-market distributor BASKING RIDGE, N.J., Jan. 28 / / -- Avaya Inc., a leading...

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Security Systems

New Direct-Access Line Allows Siemens Call Center Fastest Possible Access to Philadelphia 911 and First Responders

First company to engage city's new service aims at shortening emergency response times BUFFALO GROVE, Ill., Jan. 3 -- Through new direct access phone line connectivity, the Siemens Building Technologies, Inc. security and fire alarm Central Monitoring Station (CMS) can now reach Philadelphia's 911 Public Safety Answering Point (PSAP) faster and more reliably than previously possible. According to...

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