Workforce Management Software meets needs of mobile enterprise.
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Press Release Summary:
ClickSoftware Mobility Suite features visual configuration tools that turn business requirements into simple processes and mobile workflow, all which can be deployed/maintained remotely. Enabling access to enterprise systems via mobile devices, it allows capture of electronic data via forms, barcodes, RFID, and cameras and includes real-time location monitoring. Expected time of arrival notifications can be automatically sent via SMS to customers.
Original Press Release:
The ClickSoftware Mobility Suite Is Launched to Take the Enterprise Everywhere, Every Time
Increasing Number of Customers Adopt the Functional and Technical Advances of Clicksoftware's Mobility Solution to Drive Smarter and Faster Decision Making and Information Sharing
BURLINGTON, Massachusetts, - ClickSoftware Technologies Ltd. (NasdaqGS: CKSW), the leading provider of workforce management and service optimization solutions, is today launching the ClickSoftware Mobility Suite that will allow companies to seamlessly extend the power of enterprise systems to employees via their mobile devices, whilst also sharing with back-end systems the critical information on activities that they complete in the field. The mobility suite is available as a standalone product but it can also be easily extended, if required, to include other parts of ClickSoftware's ServiceOptimization Suite.
ClickSoftware has combined years of mobile application experience with the latest functional and technical developments to create a step change in mobile enterprise applications. The Mobility Suite has been designed to enable system administrators to easily configure the system to comply with any business requirement without requiring expensive coding or programming skills. Visual configuration tools make it simple to turn business requirements into simple processes and mobile workflows. All can be deployed and maintained remotely, significantly reducing the total cost of ownership.
Paper can be eliminated, business processes shortened and Key Performance Indicators (KPIs) tracked with electronic capture of data through forms, barcodes, RFID, and cameras. Real time location monitoring also provides visibility of mobile operations, allowing organizations to see where resources are, what they are doing, and spot and resolve connection problems.
All this information, in combination with the latest mobile technology, gives rise to some exciting possibilities across all business functions. Accurate expected time of arrival notifications (triggered as a result of real-time activities and location) can be automatically sent via SMS to customers. This means that the end client can plan their day around more important commitments, rather than waiting for hours at home for the engineer to arrive.
ClickSoftware's Mobility Suite totally breaks down the walls that have traditionally existed between the back-office, the field and the customers. This communication revolution is enabled through:
- workflows for superb service,
- the ability to update billing systems,
- optimized routing,
- parts inventory recorded real-time,
- assets tracked with GIS,
- easily accessible customer information,
- time and attendance recording
"Mobile is the new frontier for competitive advantage and the ClickSoftware Mobility Suite allows companies to take strategy to the field and then automatically record important operational activity with minimum fuss. We have gained an edge over other mobile vendors with a range of functional and technical advances that combine company, customer and location information (on the move) for clear business benefit," said Hannan Carmeli, President and Chief Operations Officer of ClickSoftware. "As well as offering a comprehensive stand-alone mobility offering, organizations that are looking for an integrated optimized scheduling and mobility solution can also benefit from the fact that our Mobility Suite enjoys a tight integration with our industry leading ServiceOptimization Suite."
About ClickSoftware
ClickSoftware is the leading provider of workforce management and service optimisation solutions that create business value for service operations through higher levels of productivity, customer satisfaction and cost effectiveness. Combining educational, implementation and support services with best practices and its industry-leading solutions, ClickSoftware drives service decision making across all levels of the organisation. From proactive customer demand forecasting and capacity planning to real-time decision making, incorporating scheduling, mobility and location-based services, ClickSoftware helps service organisations get the most out of their resources. With over 150 customers across a variety of industries and geographies, and strong partnerships with leading platform and system integration partners - ClickSoftware is uniquely positioned to deliver superb business performance to any organisation. The company is headquartered in Burlington, Mass. and Israel, with offices in Europe, and Asia Pacific. For more information about ClickSoftware, please call +1(781)272-5903 or +1(888)438-3308, or visit www.clicksoftware.com.
Source: ClickSoftware Technologies Ltd
