Web-Based Voice Logger records call-related information.
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Press Release Summary:
Vlogweb provides open integration between telephony system and database components via real-time link to capture call-related information. Recordings are encrypted before being stored, and multiple search options are available. While passive recording is available on ring and loop current as well as on-demand, active recording supports voice-activated or on-demand functionality. Additional options enable recordings to be retrieved/played back over local machine or LAN.
Original Press Release:
Teckinfo Voice Logger
Teckinfo a leading Call Center Solution provider recently has launched the latest version of the Vlogweb Voice Logger.
The Vlogweb includes an open integration between telephony system and database components through a real-time link to capture call related information. Since its a web based recording solution no installation is required on supervisor machines.
The main features of the logger are
Encryption : Recordings are encrypted before being stored
Passive Recording: Passive recording on Ring and Loop current or on demand.
Active Recording: Voice Activated or Ondemand is also supported
Browser Based : User friendly for Monitoring and Control. All the messages will get displayed in the browser.
Search Options: Based on date/ Time,Channel ID, Phone Number, Call Type (Inbound / Outbound) etc.
Retrieval/Replay Options: Recordings can be retrieved or played back over Local machine / Over LAN