Web-Based Software targets help desk personnel.
Press Release Summary:
RemoteAssist on-demand Web-based software enables help desk personnel to offer remote support to end users. Powered by remote control and file transfer technology, software allows large and small businesses to assist diverse customer base. Support technician can control user's computer remotely, while users are able to watch what technician does as problem is fixed right before their eyes.
Original Press Release:
Laplink Releases On-Demand Web-Based Remote Support Software
Laplink RemoteAssist now makes it easy and affordable for any company to offer on-demand remote control help to their customers.
BELLEVUE, WA, July 25 // -- Laplink Software, the industry leader in file transfer, synchronization and remote control for more than 23 years, today released an affordable remote assist solution for help desk personnel worldwide.
With the launch of the highly anticipated Laplink RemoteAssist - a simple, economical, web-based solution for helpdesk personnel to support end users - Laplink is now making it possible for companies of any size to offer remote support to their customers.
"There is a strong market for simple, affordable, on-demand remote assist solutions but - up until now - this demand was not being met," says Thomas Koll, CEO and Chairman of Laplink Software. "Most solutions available are too complex or too expensive for most companies to implement. Laplink was eager to rise to the challenge by creating a simple remote assist tool that complements what help desk personnel are already doing, not change what is already working."
RemoteAssist is a supplement to the existing help desk solution already in place. With a focus on timely, efficient, and consistent customer service, remote support solutions are proven both to reduce support costs and increase customer satisfaction. However, despite rave reviews by users, many organizations have not yet implemented a remote assist solution.
"As the workforce continues to become more geographically dispersed, there are advantages to using remote PC support software over in person support methods," says Stacy Sudan, Research Analyst for IDC's Mobile Software Program. "We believe that as the cost of these solutions continues to decrease, companies of all sizes will have the potential to realize the advantages of using remote support tools."
Starting at $750 per year for up to 4 technicians, with no additional license fees or permanent software installation required for customers, Laplink RemoteAssist is the affordable on-demand remote help solution the market has been waiting for. With a flexible pricing structure, easy set-up and deployment, and powered by Laplink's award winning remote control and file transfer technology, Laplink RemoteAssist makes it possible for businesses large and small to efficiently assist a diverse customer base while reducing costs and increasing customer satisfaction. In fact, with Laplink RemoteAssist, companies should see a return on their investment almost immediately.
Ease of implementation is one of the product's key attributes. Companies can be up and running with their new remote control help solution in under five minutes. Once Laplink RemoteAssist is installed, the support technician is able to control a user's computer just as easily as if he or she were sitting in front of the remote machine. The user is able to watch what the technician does as the problem is fixed right before their eyes.
As a result of Laplink's strong relationship with Microsoft, support agents with administrative rights to the end user PC also have the option to use Microsoft's remote desktop communications protocol. And for organizations that require complete control over the server and communications infrastructure, Laplink offers the unique option of self-hosting the entire Laplink RemoteAssist solution.
RemoteAssist isn't the first remote access product from Laplink, which is proud of its history as a pioneer in remote and connectivity products. Other remote access and control products include critically acclaimed Laplink Everywhere and Laplink Gold.
About Laplink Software, Inc.
Laplink is the expert in remote access, file transfer and synchronization technologies. Since 1983, Laplink has been committed to providing instant connectivity innovations to customers worldwide. Laplink's applications are easy, secure, and cost-effective solutions that meet the remote access, remote support, file sharing and transfer, and synchronization needs of business and home users.
Laplink is a privately held company with an investment from Microsoft, headquartered in Washington with offices in Canada and the United Kingdom. For more information, visit www.laplink.com.
CONTACT:
please contact:
Sara Cooke, Marketing Communications Coordinator,
sarac@laplink.com,
(425) 605-7068
Source: Laplink Software Inc.
