Richmond Hill, Ontario - May 25, 2007 - Arcosoft Inc. announced today that Technology Marketing Corporation's (TMC) Customer Interaction Solutions magazine (www.cismag.com) has named VONaLink TeamRecord as a recipient of a 2007 IP Contact Center Technology Pioneer Award. Customer Interaction Solutions has been the leading publication in CRM, call center and teleservices industries since 1982.
VONaLink TeamRecord works with any VoIP phone system based on the open SIP standard, such as Asterisk or Vonage, to centrally record all phone calls for a company workgroup. Call recording benefits a company by allowing business transactions over the phone to be verified and disputes resolved. TeamRecord unobtrusively accesses voice data using the port mirroring capability of a network switch. No additional software needs to be installed at each workstation. The call is recorded as a standard audio file. An inaudible watermark can be added to the recording for later verification that the file has not been changed. Users can listen to recordings of their own calls from any web browser. TeamRecord runs on Windows or Linux. For more information, please visit www.vonalink.com
"We are delighted that TeamRecord has been chosen for this award." said Tony Leung, Director of Arcosoft. "This award reaffirms that technical innovation is the spirit of our company. Not long ago, calls recorded on traditional phone systems were done using expensive, proprietary products. Now, the latest VoIP systems built on open, standard protocols allow even small and medium sized businesses to afford call recording."
The 2007 IP Contact Center Technology Pioneer Award recognizes companies that have created a groundbreaking, successful IP contact center product or service.
"TMC is proud to recognize Arcosoft with an IP Contact Center Technology Pioneer Award. Arcosoft has proven to the editors of Customer Interaction Solutions that its solution VONaLink TeamRecord has been designed with the needs of the contact center market in mind and the potential of IP behind it," said Nadji Tehrani, Executive Group Publisher and Editor-in-Chief of Customer Interaction Solutions. "Technology is the key to the success of any call center. This award was created as a way to acknowledge those who brought groundbreaking technologies to market while providing high quality and superior applications."
The IP Contact Center Technology Pioneer Award winners will be highlighted in the July, 2007 issue of Customer Interaction Solutions magazine.
For more information please visit www.tmcnet.com
About Arcosoft Inc.:
Arcosoft Inc., founded in 1997, is the developer of VONaLink VoIP call recording software and RunFAX fax server. Other products in the VONaLink suite include TeamOnCall for Windows, SoloRecord and ScreenPop for Windows or Mac OS X. Deployed in business critical environments worldwide, RunFAX supports leading edge technologies such as color fax.
About Customer Interaction Solutions:
Since 1982, Customer Interaction Solutions magazine has been the voice of the call/contact center, CRM and teleservices industries. Customer Interaction Solutions has helped these industries germinate, grow, mature and prosper. TMC, the magazine's publisher, and is proud to publish the leading publication that has helped these industries, which have a positive impact on the world economy, continue to thrive. Hailed by the Wall Street Journal as "the Bible of the Industry", Customer Interaction Solutions magazine continues leading the way with the most comprehensive editorial. Please visit www.cismag.com
Technology Marketing Corporation (TMC) publishes Customer Inter@ction Solutions, INTERNET TELEPHONY magazine, Unified Communications and IMS Magazine. TMCnet, TMC's Web site, is the leading source of news and articles for the communications and technology industries. Ranked in the top 4,000 most visited Web sites in the world by alexa.com*, TMCnet serves two million unique visitors each month. TMC is also the first publisher to test new products in its own on-site laboratories, TMC Labs. In addition, TMC produces INTERNET TELEPHONY Conference & EXPO, Communications Developer Conference, IMS Expo and Call Center 2.0 Conference. (*alexa.com is an amazon.com company that ranks Web sites by their traffic levels. Neither alexa.com nor amazon.com is affiliated with TMCnet.) For more information about TMC, visit www.tmcnet.com
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jpierret at tmcnet dot com