Unified Agent Software supports IBM WebSphere.
Press Release Summary:
Cincom Synchrony v7.4 brings together contact centers with separate interaction management systems and supports various IBM WebSphere Application Server functions. It enables customers to retain call queuing and routing rules of existing customer interaction management (CIM) infrastructure as well as view/handle voice, email, chat, and fax interactions within single interface. Also included is Synchrony OpenCIM which synchronizes with 3rd-party CIM solutions.
Original Press Release:
Cincom Synchrony Latest Release Announced at IBM Innovation Center in Chicago
Synchrony 7.4 Supports IBM WebSphere and Multi-channel Vendor Interaction Integrations
CHICAGO, June 30 / / - Cincom Systems announces the latest release of Cincom Synchrony, its award-winning unified agent desktop solution. Synchrony 7.4 includes support for the IBM WebSphere Application Server Platform, allowing organizations to benefit from IBM's SOA platform within Synchrony.
Also new in this release is Synchrony OpenCIM - a component that easily synchs with third-party customer interaction management (CIM) solutions from vendors such as Genesys, Cisco, and Avaya.
"We're seeing more and more customers who, due to acquisitions or other business evolution circumstances, have several contact centers with separate Interaction Management (IM) systems. The queues from these IM systems are dedicated, or more accurately, restricted to only those agents connected to a particular system. This organizational inefficiency results in the inability to transfer calls between queues. Cincom Synchrony 7.4 can bring these systems together," said Trent Fulcher, program director, Cincom Customer Experience and Contact Center Solutions.
Cincom Synchrony 7.4 Key Enhancements
- Clustering
- J2EE Connector Architecture (JCA) and Connection Pooling
- Object Request Broker (ORB)
- Java Management Extensions (JMX)
- Java Naming and Directory Interface (JNDI)
- JDBC
- Java Authentication and Authorization Service
- Supports integration with leading CIM vendors
- Allows customers who have invested significant time and money
into a CIM solution to complement that solution with Synchrony's
Unified Agent Desktop
- Enables customers to retain their existing call queuing and
routing rules of their existing CIM infrastructure while being
able to view and handle Voice, Email, Chat, and Fax interactions
within a single Synchrony interface
About Cincom
Cincom delivers and supports innovative software and services to simplify complex business processes. For 40 years, Cincom has empowered thousands of clients worldwide to transform their businesses and outperform the competition by providing ways to increase revenue, control cost, minimize risk, and achieve rapid ROI.
Cincom is an IBM Premier Business Partner, a status is awarded each year to fewer than 150 of IBM's 5,000 value-added resellers worldwide. For more information about Cincom's products and services, contact Cincom at 1-800-2CINCOM (USA only), send an e-mail to info@cincom.com, or visit the company's website at www.cincom.com.
Source: Cincom Systems
Web Site: www.cincom.com/
