UCN Partners with Points of Light & Hands on Network to Transform National 1-800-Volunteer Intelligent Call Routing System
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SALT LAKE CITY and WASHINGTON, Dec. 12 -- UCN (NASDAQ:UCNN), the leading provider of hosted communication systems, today announced that it has partnered with Points of Light & Hands On Network (http://www.pointsoflight.org/) to completely redesign and launch the 1-800-Volunteer (1-800-865-8683) toll-free telephone voice response system. The new system is designed to help attract volunteers and resources for both local volunteer needs and in national disaster recovery efforts, most recently the California wildfires. Points of Light & Hands On Network is a leading provider of technology-based tools, services and advocacy for the volunteering sector.
Launched October 30, 2007 on the UCN platform, the 1-800-Volunteer system is designed to connect prospective volunteers with local volunteer organizations throughout the United States. It enables the mobilization and management of volunteers and resources that can serve the community and assist in disaster response and recovery. The enhanced phone system complements and supports the 1-800-volunteer.org website, one of the largest online volunteer recruitment and management applications.
Points of Light & Hands On Network is comprised of approximately 370 affiliate volunteer centers and more than 30,000 non-profit organizations -- from large national organizations, including the United Way, Boys and Girls Clubs, the American Kidney Foundation and American Red Cross -- to a host of community-based groups. Hundreds of thousands of volunteers across the U.S. and the world participate in approximately 50,000 service projects every year aimed at helping solve serious social problems.
"This new user-friendly system from UCN is a welcome addition to our portfolio of 1-800-Volunteer products," said Jonathan Gibbs, Vice President of Technology Ventures for Points of Light & Hands On Network. "The selection of the UCN solution was the culmination of a nationwide search by Points of Light & Hands On Network."
Continued Gibbs, "Based on feedback we received over a number of years about how our system could be improved, we developed a vision document that led to a formal request for proposals. We ultimately determined that UCN's inContact was the right choice for us. We were impressed by the flexibility and cost-effectiveness of the system, as well as by UCN's commitment level to our objectives and processes."
The resulting collaborative system is a feature-rich solution that includes:
o Free 24/7 access from any phone
o Location-based search using zip codes and automatic transfer to volunteer centers
o Current information on annual volunteer events and access to emergency-response efforts and activities
o Important contacts for members of the media
"We're excited to partner with Points of Light & Hands On Network to establish this highly efficient 1-800-Volunteer phone system," said Paul Jarman, CEO of UCN. "This partnership is a classic example of organizational agility created by our on-demand communications technology. Our industry- leading solution allows major non-profit organizations to quickly mobilize and empower people everywhere to make a positive impact on the community."
For more information about UCN inContact, visit www.ucn.net/. For more information about Points of Light & Hands On Network, visit www.pointsoflight.org/.
About Points of Light & Hands On Network
Points of Light & Hands On Network inspires and mobilizes people to become engaged, take action and solve community problems. The organization supports a robust network of 370 affiliates, covering 83% of the U.S. market, with eight international locations. They mobilize millions of volunteers who partner with thousands of nonprofits, schools and community organizations every year. By cultivating a dynamic network of linked civic hubs, corporate partners, nonprofits, and citizen leaders who engage volunteers in meaningful community change, they are building a change movement -- achieving scale and impact by inspiring a culture of service and offering practical tools, new ideas and innovation to the civic space.
About UCN
UCN (NASDAQ:UCNN) is the leading provider of all-in-one, off-premises contact handling services that improve the customer contact experience and the productivity of those handling the contacts. InContact® includes an integrated suite of contact handling applications, including contact routing, interactive menus, database integration, automated surveys and scoring analysis, reporting, monitoring, recording, administration and workforce scheduling and forecasting applications. InControl(TM) is a unique, rapid application development tool that enables inContact customers to develop highly flexible, customized business contact handling processes in record time. To learn more about UCN, visit www.ucn.net/.
Web site: www.ucn.net
http://www.pointsoflight.org
Source: UCN
CONTACT: Jim Elliot, SVP Marketing of UCN, +1-801-715-5255, jim.elliot@ucn.net
