Tribold Supports Convergys' Infinys Series 3 Solution
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Tribold Product Portfolio Manager underpins Convergys' Infinys [r] Series 3 Business Support System (BSS)
London, UK, 16th July 2007: Tribold today announces its Product Portfolio Manager software is providing the enterprise product catalog functionality for Convergys Corporation's (NYSE: CVG) newly launched Infinys Series 3 Business Support system (BSS).
Featuring enhanced rating, charging, billing, and active mediation capabilities to support new and innovatively packaged content delivery, Infinys Series 3 enables operators to better support their customers when providing new IP-based services. Crucially, the enterprise-wide product catalog delivered by Tribold, and extended offer management capabilities, provide an efficient, effective, and seamless customer experience via all order and care channels.
"The ever growing demand for personalization, and corresponding increase in the number of product and service bundles offered by today's communication service providers (CSPs), is fast becoming the number one management challenge for the industry," said Simon Muderack, CEO of Tribold. "A single view of products across all disparate OSS and BSS systems - through a centralized product catalog - is the only way to address this business critical issue and deliver the dramatic improvements in product performance, converged service delivery, and profit margin that CSPs need to remain competitive."
"An enterprise product management solution is a crucial piece of the OSS / BSS jigsaw for convergent players and an important component to our modular Infinys Series 3 solution," said François Lançon, Senior Vice President, Product Management and Marketing at Convergys. "As an integrated element of our Infinys Series 3 solution, Tribold Product Portfolio Manager is supporting the timely introduction of new products and services, while enabling effective customer service via single view of products across the enterprise."
Convergys Infinys [r] Series 3 Business Support System is now available on general release. For more information, go to http://convergys.com/news_release.php?y=&q=&newsid=4161
About Tribold
Tribold is the world's leading provider of Product Management enterprise software specifically developed for Communication Service Providers (CSPs). The Tribold Product Portfolio Manager(tm) (TPPM) is a single, integrated suite of enterprise product management applications that empower CSPs to put products at the heart of their business. Tribold PPM is based on a Unified Product Catalog and includes Product Data Management (PDM), Product Data Integration (PDI), Product Lifecycle Management (PLM), Product Business Intelligence (PBI), and Product Channel Management (PCM) applications.
Dramatic improvements in product management performance enable CSPs to drive increased profit by taking products and services to market faster, improving customer service through self-selection and enhancing operational efficiency.
Headquartered in London, and with offices in North America and Asia, Tribold was founded in 2003 and is privately held. For more information visit www.tribold.com.
About Convergys
Convergys Corporation (NYSE: CVG) is a global leader in providing customer care, human resources, and billing services. Convergys combines specialized knowledge and expertise with solid execution to deliver outsourced solutions, consulting services, and software support. Clients in more than 70 countries speaking nearly 35 languages depend on Convergys to manage the increasing complexity and cost of caring for customers and employees. Convergys serves the world's leading companies in many industries including communications, financial services, technology, and consumer products.
Convergys is a member of the S&P 500 and a Fortune Most Admired Company. Headquartered in Cincinnati, Ohio, Convergys has approximately 74,000 employees in 75 customer contact centers, three data centers, and other facilities in the United States, Canada, Latin America, Europe, the Middle East, and Asia. For more information visit www.convergys.com.
(Outthinking, Outdoing and Infinys are trademarks and Convergys and the Convergys logo are registered trademarks of Convergys Corporation.)
Contact
Dan Purvis
OCTOPUS
T: +44 (0) 8453 700 655
E : dan@octopuscomms.net
