The Customer Feedback Center from Customer Feedback Solutions, Inc. is Now Available on Salesforce.com's AppExchange
Salesforce.com Customers Can Now Deploy the Customer Feedback Center Directly within Their Salesforce Implementations
SAN FRANCISCO, Sept. 27 / -- Customer Feedback Solutions, Inc. (CFS), a leading provider of on-demand customer interaction management tools, and salesforce.com (NYSE:CRM), the market and technology leader in on-demand business services, today announced the availability of CFS' Customer Feedback Center for salesforce.com's AppExchange. The Customer Feedback Center offers a centralized suite of Web-based Customer Interaction Management tools that provides companies with the ability to manage and measure their customers' Website interactions and communications, creating real-time sales opportunities in Salesforce. Built on the AppExchange on- demand platform, the Customer Feedback Center is immediately available for test drive and deployment at http://salesforce.com/appexchange.
The Customer Feedback Center (CFC) provides companies with an affordable and easy to use on-demand Customer Interaction Management system without having to purchase and manage expensive software. The CFC centrally manages and measures all customer interactions on a company's Website, including feedback provided, trouble tickets submitted, documents downloaded, knowledge base searches performed and numerous other tasks. The CFC then provides this critical customer information in real-time to marketing, sales, support, and management teams, leading to increased lead generation, reduced costs and increased revenues. The CFC is offered as a Web-based subscription service, with no software to buy, install or maintain, and requires no support from an in-house IT department to implement or operate. A free 30-day trial of the CFC is available today for Salesforce users on the AppExchange.
"Every business wants to generate additional sales leads and revenues in order to positively impact their company's growth," said Adam Zeitsiff, CEO and co-founder of Customer Feedback Solutions, Inc. "With the Customer Feedback Center for AppExchange, Salesforce users can now generate incremental sales leads based upon the increasing number of interactions, feedback and communications that their customers and prospects provide on their Websites. With the CFC, our customers are able to enhance their current Website investment, provide an increased level of customer support, and utilize a centralized tool to sort, delegate and respond to online feedback and requests. The CFC has helped the sales, product and executive management teams from some of the world's largest industry-leading companies make informed decisions in real-time, resulting in increased revenues and a positive effect on their bottom-line."
The Customer Feedback Center for AppExchange is one of more than 300 applications created by salesforce.com, its customers and partners that are now available on the salesforce.com AppExchange, the world's first on-demand application platform. AppExchange provides unprecedented ease of customization and integration for Salesforce deployments, as well as enabling a whole new generation of on-demand applications that go beyond CRM. AppExchange enables all of these on-demand applications to be easily shared, exchanged and installed with one click into a salesforce.com customer's account. AppExchange can be found at http://salesforce.com/appexchange
About Customer Feedback Solutions, Inc.
Customer Feedback Solutions is a leading provider of on-demand Customer Interaction Management software tools that help companies and customers better connect online. CFS was founded to provide companies of all sizes with more efficient and cost effective solution to manage the growing number of online feedback, requests, communications and marketing interactions that take place with their customers. For additional information about products and services, please contact us at 1-800-465-8430, visit our website at www.custfeedback.com, or find us on the Salesforce.com AppExchange website at http://salesforce.com/appexchange.
About salesforce.com
Salesforce.com is the market and technology leader in on-demand business services. The company's Salesforce suite of on-demand applications enables customers to manage and share all of their sales, support, marketing and partner information on-demand. AppExchange, salesforce.com's on-demand platform, allows customers and partners to build powerful new applications quickly and easily, customize and integrate the Salesforce suite to meet their unique business needs, and distribute and sell on-demand applications at appexchange.com. Customers can also take advantage of Successforce, salesforce.com's world-class training, support, consulting and best practices offerings.
As of July 31, 2006, salesforce.com manages customer information for approximately 24,800 customers and approximately 501,000 paying subscribers including Advanced Micro Devices (AMD), America Online (AOL), Avis/Budget Rent A Car (Cendant Rental Car Group), Dow Jones Newswires, Nokia, Polycom and SunTrust Banks. Any unreleased services or features referenced in this or other press releases or public statements are not currently available and may not be delivered on time or at all. Customers who purchase salesforce.com applications should make their purchase decisions based upon features that are currently available. Salesforce.com has headquarters in San Francisco, with offices in Europe and Asia, and trades on the New York Stock Exchange under the ticker symbol "CRM". For more information please visit www.salesforce.com/, or call 1-800-NO-SOFTWARE.
Source: salesforce.com
CONTACT:
Bill Lindquist
Customer Feedback Solutions, Inc.,
+1-516-570-3500, ext. 105,
bill.lindquist@custfeedback.com
Gordon Evans
Salesforce.com
+1-415-536-7608
gevans@salesforce.com
Web site: http://www.salesforce.com/
