TeamKnowledge Presents TKDialogs at Microsoft Worldwide Partner Conference
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Leader in scripting tools For CRM presents at Microsoft Theatre in Denver.
Denver, CO (Vocus) July 9, 2007 - TeamKnowledge, the company that has developed TKDialogs - the product that allows easy scripting for the Microsoft Dynamics CRM platform - will be presenting at the Microsoft Worldwide Partner event in Denver this week.
Microsoft's annual partner conference and exhibition is the company's flagship event for partners. It allows companies that sell Microsoft solutions to get up to speed with each other's offerings and to get an appreciation of Microsoft's product roadmap for the coming year. Joe Cassidy from TeamKnowledge will be telling partners how TKDialogs is an essential, must-have component for partners with a focus on building CRM solutions across vertical markets.
TK Dialogs extends Microsoft CRM right into the front office by simplifying the process of building and delivering scripts right where they are needed. According to Joe Cassidy, "we are in the business of making it simple and easy to write scripts to enable call center agents to become experts. Scripts guide agents through complex routing and branching based on customers' answers to a variety of customer support scenarios. However, the great thing about our solution is that the complexity is completely hidden from the agents. Behind the scenes TKDialogs is feeding and interrogating Microsoft Dynamics CRM. But as far as the customer support representatives are concerned they just record answers and move on. The same idea applies in self-serice and kiosk type environments - as well as in-person customer support scenarios."
He continued, "from a partner point of view TKDialogs is, to put it simply, a no-brainer. The likelihood is that if you're selling Microsoft-based CRM solutions into any vertical market TKDialogs can make your offering more attractive. Our experience is that the scripting component - the interface between customer and customer support organisation - is absolutely elemental. In short, our scripting solution integrates seamlessly with the Microsoft CRM stack including Sharepoint, BizTalk and Microsoft Dynamics CRM 3.0. In nearly every CRM situation there is a need for scripting. That's what my theatre talk on Wednesday is going to focus on."
TeamKnowledge will be presenting TKDialogs (Easy Scripting for Microsoft Dynamics CRM) at the Microsoft Partner Solutions Theater on Wednesday 11th July at 13.40 in Microsoft Booth 1037.
About TeamKnowledge:
With headquarters in the UK and partners across the world, TeamKnowledge is a specialist software house which has developed the market leading, process-driven scripting tool for Microsoft Dynamics CRM, TKDialogs. TeamKnowledge is an active participant in the Microsoft Dynamics "Titan" Ascend program.
TeamKnowledge is a well established supplier of solutions with customers such as The States of Jersey Government, The UK Telecommunications Ombudsman, The City of London Corporation and many others in the financial services and legal sectors.
For further information about TeamKnowledge visit www.teamknowledge.co.uk.
