System combines IT business software and consulting services.

Press Release Summary:



Combining professional services automation software with implementation and IT business consulting services, Autotask ProPlus is designed for IT service providers and MSPs that need to centralize diverse portfolio of service offerings, divisional resources, and multiple service delivery systems into Autotask. Consulting services include Business Optimization Assessment, Advanced Autotask Implementation, Best Practice Sessions, and Quarterly Business Optimization Check-ups.



Original Press Release:



Autotask Corporation Bundles Professional Services With Business Automation Software for IT Service Providers and MSPs



New Autotask ProPlus Solution Offers Best of Both Worlds; Combines Superior IT Business Software With Advanced Implementation and IT Business Consulting Services

EAST GREENBUSH, N.Y., Oct. 16 /-- Helping IT service providers build a stronger and more profitable business model, Autotask Corporation is pleased to announce the release of Autotask ProPlus, a new IT Business Optimization solution that combines Autotask's award-winning professional services automation software with advanced implementation and IT business consulting services.

Available now, the Autotask ProPlus offering is designed specifically for IT service providers and MSPs with complex organizations that need an easy way to centralize a diverse portfolio of service offerings, divisional resources and even multiple service delivery systems into Autotask. In addition to the full-featured Autotask Pro software, Autotask ProPlus gives customers access to an ITIL-based best practice framework and the ability to draw from the experience of Autotask Corporation's Professional Services team for business optimization expertise, as well as advanced Autotask services implementation.

"Aligned with the ITIL best practice framework, Autotask ProPlus is the result of more than 20 years of content development around best practices for optimizing IT service delivery," says Len DiCostanzo, Autotask Senior Vice President of Professional Services. "It's an ideal solution for larger IT service organizations and MSPs that want to align their business more closely with our Autotask technology and establish a diverse, fully-automated IT services business."

Autotask ProPlus offers a unique line up of advanced implementation and professional IT business consulting services including:

-- A Business Optimization Assessment, which helps the service provider to understand and validate the service profitability, pricing and processes they have in place today, and identify areas where existing processes are missing or not well defined.

-- An Advanced Autotask Implementation Service, offering individualized consulting with an Autotask Professional Services Consultant for best practice guidance through each of the software's core functions, tailored to the customer's business model.

-- Unlimited Access to Best Practice Sessions, which includes Autotask's ongoing monthly education best practice group sessions that focus on core functions, major software updates, and on optional add-ons and extensions.

-- Quarterly Business Optimization Check-ups where by an Autotask Professional Services Consultant evaluates the service provider's level of adoption, compares key performance indicators against industry norms, and assists with recommendations to further optimize operations.

-- Executive Coaching Sessions screened by an Autotask Professional Services consultant to ensure a closed group of peer service providers with similar attributes, who don't directly compete.

-- Annual Check-up and Report Card designed to help service providers to assess overall improvements in business operations and service delivery, and to establish new goals for the next annual cycle.

"There are a number of business consultants and organizations out there providing advice to IT service providers," said Autotask CEO Bob Godgart. "Our new professional services are proven to help service providers and MSPs optimize their Autotask software and in-turn run their business better by notably increasing the overall efficiency, accountability and profitability of their operations."

According to Autotask research, one of the most challenging aspects of running a successful IT service practice can be automating the services and business practices, let alone finding ways to establish realistic service benchmarks and comparisons with industry best practices.

"With Autotask ProPlus we've alleviated the pain points by providing our customers with a comprehensive approach that not only automates the business, but allows them to assess the processes and practices of how services are being delivered which works to drive value and improve quality across the board," said DiCostanzo. "Many of these services are available ala carte to Autotask customers today, but when leveraged all together under Autotask ProPlus, customers gain the strategic advantage of our expertise to help them identify the most effective ways to impact their IT service business success."

AutoTask ProPlus is available now. All service offerings can be purchased together as one comprehensive solution or on an individual basis. Pricing for these services starts as low as $199.

About Autotask Corporation

Autotask Corporation is the leading provider of innovative, web-based business management software and services designed exclusively for IT Service Providers, MSPs, IT Consultants, Systems Integrators and other technology solution providers. Accessible at any time without any downloads via any PC or mobile device with internet access, Autotask software helps IT professionals of all sizes to intuitively manage and automate their key service delivery and business operations. The software includes free and seamless integration with most managed service automation tools. For more information on Autotask please visit www.autotask.com/ or call 518-720-3500.

Web site: www.autotask.com/

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