SupportSoft Broadband Installation Solution Selected as Finalist for Prestigious IEC InfoVision Award
SupportSoft SmartAccess(TM) Software Honored in Association with Broadband World Forum Asia
REDWOOD CITY, Calif., April 23 - SupportSoft, Inc. (NASDAQ:SPRT), a leading provider of software and services that automate the resolution of technology problems, today announced that its SmartAccess software has been selected by the International Engineering Consortium (IEC) as a finalist for its prestigious 2007 InfoVision award in the Network and Services Management and Operations category. Other finalists in the category include Alcatel-Lucent, BT Group Plc, Huawei, Redback Networks and China Netcom Group Labs.
The award, which will be presented on Wednesday, the 6th of June, 2007 at Broadband World Forum Asia held in Beijing, honors technologies, applications, products, and services judged to be the most unique and beneficial to the telecommunications industry. With hundreds of submissions for the eight categories, the highly-coveted award gives tribute to those companies catalyzing positive change in technology, business, and academia, in line with the IEC's mission.
This is the third time the IEC has recognized SupportSoft software. The Company's Service Automation Suite(TM) software won the International Engineering Consortium's (IEC) 2006 InfoVision award for best Network and Services Management and Operations solution at Broadband World Forum Asia in May, 2006. And the Company's ServiceGateway(TM) software won the IEC 2006 InfoVision award for best Network and Services Management and Operations solution at Broadband World Forum Europe in October, 2006.
SupportSoft SmartAccess lets broadband service subscribers determine if their computer system qualifies for a high-speed connection, and then accelerates broadband installation by automating the service activation process. Because the solution is entirely Web-based, service providers using SmartAccess have the flexibility to dramatically simplify the installation process for their customers. As a result, subscribers can begin to experience the benefits of their new broadband connection more quickly, while service providers can be assured of higher installation success rates and fewer, costly technical support calls.
"SupportSoft is honored to have its third product recognized by the IEC InfoVision as a standard for excellence in services management and network operations," said James Morehead, vice president of product management and marketing for SupportSoft. "Service providers face different issues in different parts of the globe. In Europe and North America, the key goal is to decrease operational costs while increasing customer satisfaction. However, in China and other parts of Asia, scalability is the key to successful broadband delivery. No matter the case, installation automation is key. SmartAccess is designed to help service providers scale to meet the demand of broadband growth by automating service installation, and help service providers grow in the future by providing a platform for future service delivery."
For more information on the IEC InfoVision award nominees, please visit: http://www.iec.org/events/2007/bbwf_asia/conference/infovision_awards.html.
About the IEC
A nonprofit organization, the IEC is dedicated to catalyzing technology and business progress worldwide in a range of high-technology industries and their university communities. Since 1944, the IEC has provided high-quality educational opportunities for industry professionals, academics, and students. In conjunction with industry-leading companies, the IEC has developed an extensive, free, on-line educational program. The IEC conducts industry-university programs that have substantial impact on curricula. It also conducts research and develops publications, conferences, and technological exhibits that address major opportunities and challenges of the information age. More than 70 leading high-technology universities are IEC affiliates, and the IEC handles the affairs of the Electrical and Computer Engineering Department Heads Association and Eta Kappa Nu, the honor society for electrical and computer engineers. The IEC also manages the activities of the Enterprise Communications Consortium. Please visit http://www.iec.org/.
About SupportSoft
SupportSoft is a leading provider of software and services that automate the resolution of technology problems. The Company's solutions reduce technology support costs, improve customer satisfaction and enable new revenue streams for enterprises and broadband service providers reaching 50 million users worldwide. The Company has expanded its offerings and now provides Instant Technology Relief to frustrating technology problems directly to consumers through www.support.com/. For more information about the Company and its corporate offerings, visit supportsoft.com; for Instant Technology ReliefSM to consumer technology problems, visit www.support.com/ or dial 1-800-PC-SUPPORT.
Source: SupportSoft, Inc.
CONTACT:
Jennifer Massaro of SupportSoft, Inc.,
+1-650-556-8596,
jennifer.massaro@supportsoft.com
Web site: http://www.supportsoft.com/
