Support Service optimizes enterprise infrastructure.
Share:
Press Release Summary:
Offering predictive and pre-emptive software support, BEA Guardian Support Service provides users with integrated and automated maintenance tool that helps streamline deployments and day-to-day operations. Service scans, analyzes, and diagnoses domains for potential problems and then recommends and finds appropriate updates and maintenance packs to correct problem. For 24/7 systems monitoring, it uses reference library of diverse Signature Patterns.
Original Press Release:
BEA Debuts Industry's First Pre-Emptive Enterprise Infrastructure Software Support Service
New Patent-Pending BEA Guardian(TM/SM) Pre-Emptive Support Service Designed to Spark Revolutionary Change in Traditional Break-Fix Support Models
Core News Facts: 1. BEA is the only infrastructure software vendor that offers pre-emptive support designed to identify and resolve problems before they occur. 2. BEA has created a new level of protection designed to eliminate the burden of reactive and proactive support services by predicting, preventing and pre-empting problems from ever occurring. 3. Through a framework of Signature Patterns, Guardian is designed to analyze and diagnose BEA domains for software defects and automatically find the right updates and maintenance packs saving IT teams' time and maximizing their troubleshooting efficiency.
BEAWORLD 2006 - SAN FRANCISCO, Sept. 19 -- BEA Systems, Inc., a world leader in enterprise infrastructure software, today unveiled BEA Guardian Support Service, the industry's first and only patent- pending predictive and pre-emptive software support. Guardian represents a radical departure from the traditional break-fix support model employed by the enterprise software industry and is designed to potentially eliminate the burden of reactive and proactive support services.
BEA plans to offer Guardian as a premium support option for WebLogic and select AquaLogic products. Like WebLogic Server, which is designed for mission critical applications and Service-Oriented Architectures (SOA), Guardian is designed to ensure peace of mind at the data center and with IT executives. Together, Guardian and WebLogic Server can provide a rock-solid foundation for building out SOA environments.
"Our customers are running their most mission critical applications on BEA technology and need a system like Guardian that is designed to provide 24 by seven, pre-emptive automated support, and will vigilantly and constantly scan for potential problems before they occur," said Terry Clearkin, senior vice president, Worldwide Support Services at BEA. "Guardian Signature Patterns(TM) are designed to tap a vast pool of the best engineering talent, and to make that knowledge available in real-time to BEA customers. We believe customers implementing this technology will see significant reductions in the time and effort they invest in maintaining systems, and will be able to do it proactively. Finally, organizations adopting SOA need a strong foundation to build from and we believe that Guardian will play an important role from a support perspective."
Guardian is an integrated and automated maintenance tool that can help streamline deployments and day-to-day operations. It scans, analyzes and diagnoses domains for potential problems, and recommends and finds the right updates and maintenance packs to correct the problem. By correcting problems before they occur, customers can potentially eliminate unplanned downtime, reduce IT support staff hours and minimize the impact to operations and end- users through the application of Signature Patterns(TM/SM).
Guardian is a key services offering that is part of the BEA SOA 360 platform. Announced today at BEAWorld 2006, the BEA SOA 360 platform is designed to deliver the industry's most unified SOA platform and spans all three of BEA's product families, AquaLogic, WebLogic(R), Tuxedo and the company's newest product initiative, BEA Workspace 360. (See Sept. 19, 2006, press release titled, "BEA Announces SOA 360; Industry's Most Unified SOA Platform to Transform and Optimize Business.")
BEA Guardian uses a vast reference library of Signature Patterns to monitor systems 24 by seven. These patterns are developed from a community of engineering knowledge and industry wide support environments. Signature Patterns describe a set of parameters, thresholds, settings, coding practices and/or symptoms and their interdependencies. Additionally, Signature Patterns include a series of steps for resolution and are continually updated so that Guardian can identify potential conflicts or trouble areas.
In addition, Guardian is designed to proactively recommend software updates that can fine-tune and optimize the production environment for efficiency and quality assurance. Guardian is also designed to help IT professionals roll-out complex deployments smoothly and on time, as well as protect customers' investments in WebLogic Server, the industry's leading application server platform.
BEA Guardian Pre-Emptive Support Service will be released in December 2006, and pricing information will be available at that time. Guardian is being unveiled at BEAWorld 2006 in San Francisco. For more information about Guardian, visit bea.com/services.
About BEAWorld
BEAWorld is the premier event for SOA thought leadership and is taking place in three strategic world markets spanning the Americas, Europe and Asia. The conference is designed to provide critical insights, hands on instruction, best practice strategies and opportunities for interaction with like-minded professionals, industry leaders, visionaries and expert practitioners.
In addition to working to help make SOA a successful reality, BEAWorld is the place to find the latest information on BEA's infrastructure technologies including BEA Tuxedo(R), BEA WebLogic, BEA AquaLogic, and BEA SOA 360. This year's show will also include a Partner Showcase, highlighting the latest and most innovative developments from the extensive BEA partner community.
The first of three planned worldwide events is scheduled to begin today, Sept. 19 at the Moscone Convention Center North in San Francisco. Two additional events are scheduled in the following cities: Prague (Oct. 11-12) and Beijing (Dec. 13-14). Visit bea.com/beaworld to register today. For sponsorship information, please visit bea.com/beaworld/sponsors/.
About BEA
BEA Systems, Inc. (NASDAQ:BEAS) is a world leader in enterprise infrastructure software. BEA's SOA 360 platform is the industry's most unified SOA platform for business transformation and optimization, in order to improve cost structures and grow new revenue streams. Information about how BEA is enabling customers to achieve Business LiquidITy(TM) can be found at bea.com.
BEA, Tuxedo, WebLogic, BEA JRockit, Guardian and BEA WebLogic Server are registered trademarks and BEA WebLogic Enterprise Platform, BEA WebLogic Integration, BEA WebLogic Portal, BEA WebLogic Platform, BEA WebLogic Express, BEA WebLogic Workshop, BEA WebLogic Java Adapter for Mainframe, BEA Liquid Data for WebLogic, BEA eLink, Business LiquidITy and BEA WebLogic Enterprise Security are trademarks of BEA Systems, Inc. All other company and product names may be the subject of intellectual property rights reserved by third parties.
