Press Release Summary:
Priority Advantage is an optional addition to standard software maintenance and includes 24x7 telephone access to Technical Account Managers, as well as 24x7 online submission and tracking of service requests. Customers get proactive notification of virus discoveries, enabling them to take appropriate steps to protect networks. Users also receive access to Trend Micro's premium knowledgebase, a searchable database of in-depth technical product information.
Original Press Release:
Trend Micro Announces New Priority Advantage Support Service
24X7 Direct Telephone Access, Priority Handling and TrendLabs Virus Expertise Available to Mid-Sized Enterprises
CUPERTINO, Calif., Jan. 10 - Trend Micro, Inc. (NASDAQ:TMIC), a leader in network antivirus and Internet content security software and services, today announced a new support offering targeted at mid-sized enterprise customers, Priority Advantage. Building on the success of Trend Micro(TM) award-winning Premium and Priority Support Programs, Priority Advantage is an optional addition to standard software maintenance and includes 24X7 access to an elite team of Technical Account Managers who are Trend Micro product support experts.
With Priority Advantage, customers receive 24X7 direct telephone access to Technical Account Managers, as well as 24X7 online submission and tracking of service requests. Customer service requests receive priority handling when support is requested through these resources. Customers also get proactive notification of new virus discoveries, enabling them to take appropriate steps to protect their networks to ensure minimal business disruption. As part of the Priority Advantage offering, customers also receive access to Trend Micro's premium knowledgebase, a searchable database of the latest in-depth technical product information.
"Securing the enterprise network from newly emerging threats is becoming more complex at an accelerating rate. Businesses have a real need for enhanced support offerings to complement their Trend Micro products," said Dan Glessner, Senior Director, North American Marketing for Trend Micro. "Priority Advantage offers an outstanding value for mid-sized enterprise customers seeking higher levels of technical support."
Priority Advantage builds on the success of Trend Micro's award-winning Premium and Priority Support Programs. Priority Support offers nearly all of the benefits of Priority Advantage, except that telephone support is delivered by the standard corporate support line. Priority Support customers get 24X7 access online. Premium Support Programs offer an even higher level of Support than Priority and Priority Advantage, including an assigned Technical Account Manager who serves as the single point of contact for all service requests.
"We find Trend Micro's support program to be first class; in fact, it is the best we've encountered," said Tim Burke, CISSP, CISM, Information Security Manager, Winterthur North America.
Trend Micro is Support Center Practices (SCP)-certified, has been honored by the Service and Support Professionals Association (SSPA), and received other awards both nationally and globally -- see www.trendmicro.com/en/about/awards/support/overview.htm
Priority Advantage is backed by TrendLabs(SM) -- a global network of antivirus research and product support centers that serve as the backbone of Trend Micro's service infrastructure for providing continuous round-the-clock coverage to Trend Micro customers around the world.
Priority Advantage is available immediately to mid-sized enterprise accounts up to 5,000 users and is priced at $12,000 per year. The service includes telephone access to the Technical Account Manager team for up to 10 service requests per year. Additional Technical Account Manager team service requests may be purchased in packs of five for $2,500. There is no restriction on requests when they are submitted online, or for accessing support through the standard corporate support line.
For more information, please visit http://trendmicro.com/offers/support/
About Trend Micro
Trend Micro, Inc. is a leader in network antivirus and Internet content security software and services. An acknowledged industry innovator, Trend Micro is the global market leader in server and gateway-based antivirus software. Sold through an extensive global network of solution providers, Trend Micro products and services are used by large enterprises, government agencies, educational institutions,small & medium businesses, and individuals on five continents. For additional information and evaluation copies of all Trend Micro products visit our Web site, www.trendmicro.com
NOTE: Trend Micro, and the t-ball logo are trademarks or registered trademarks of Trend Micro Incorporated. TrendLabs is a service mark of Trend Micro Incorporated. All other company or product names may be trademarks or registered trademarks of their owners.
CONTACT: Michael Sweeny of Trend Micro North American PR,
+1-408-863-6384, or Michael_Sweeny@trendmicro.com