Support and Services provide total lifecycle management.

Press Release Summary:



New product introduction services, validation and test services, training services, and engineering services support company's commercial, enterprise, and service provider products. Selection of services, tools, and programs provides support and supply chain management to end users. Service takes on all vendor management responsibilities, providing single point of contact for hardware and software components to facilitate product development.



Original Press Release:



RadiSys Enhances Support and Services Capabilities Offering Total Lifecycle Management for All Products



RadiSys Provides Support and Supply Chain Management to Customers, Allowing Them to Focus on Designing Features That Differentiate Their Products

HILLSBORO, Ore., Feb. 9 -- RadiSys Corp. (NASDAQ:RSYS), a leading supplier of advanced embedded systems, today announced the company has enhanced its support and services capabilities to offer more value to customers. RadiSys currently provides technical support for customers and is broadening its range of services to include new product introduction (NPI) services, validation and test services, training services, service management and engineering services that support the company's entire line of commercial, enterprise and service provider products. This comprehensive selection of services, tools and programs was designed to give customers access to an experienced engineering staff that can help them develop better products faster and more economically.

Today, OEMs (original equipment manufacturers) incorporate a variety of systems and components, from many vendors, into their new products. While this offers them best in class solutions, managing all these vendors and their respective service agreements is a costly and time-consuming endeavor. As part of RadiSys' support and services program, the company takes on all vendor management responsibilities providing customers a single point of contact for hardware and software components.

"Our unmatched system level expertise means RadiSys engineers understand the complexity of system design and how all the components work together," said Christian Lepiane, vice president of worldwide sales at RadiSys. "We offer customers the support and services they need to successfully implement advanced systems into their designs faster, and more cost effectively. And, customers are guaranteed that level of support for the life of the product."

RadiSys has broadened its range of services to address complete product lifecycles from NPI through end of life (EOL), including:

o Enhanced Technical Support: trained staff/engineers are available to answer technical questions and troubleshoot problems

o NPI Services: includes engineering services designed to meet development and deployment needs

o Validation and Test: engineers assist customers in testing RadiSys products and third-party add-on products to ensure compliance

o Training: includes classroom, web-based, engineer-to-engineer and train- the trainer sessions

o Service Management: RadiSys staff helps customers cost effectively plan service delivery throughout product lifecycles, as well as end of life (EOL) planning at the end of the cycle.

o Engineering Services: RadiSys provides system development and integration, freeing up internal resources and reducing lifecycle costs

For more information on the range of services, please call 800-950-0044.

About RadiSys

RadiSys is the leading provider of advanced embedded solutions for the commercial, enterprise, and service provider systems markets. Through intimate customer collaboration, and combining innovative technologies and industry leading architecture, RadiSys helps OEMs bring better products to market faster and more economically. RadiSys products include embedded boards, platforms and systems, which are used in today's complex computing, processing and network intensive applications.

For more information, contact RadiSys at info@radisys.com or www.radisys.com/ or call 800-950-0044 or 503-615-1100.

CONTACT: Lyn Pangares of RadiSys Corporation, +1-503-615-1220, or lyn.pangares@radisys.com

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