ITASCA, ILL.- IFS, the global enterprise applications company, announces that Spencer Technologies, a provider of network design, infrastructure installation, and technology deployment services for retail locations, has selected IFS Metrix Service Management as its field service management solution.
Spencer Technologies, of Northborough, Mass., will use IFS Metrix Service Management software to support its more than 150 W2 technicians across five locations. With 95 percent of company revenues from retail, Spencer Technologies provides a wide range of services such as rollouts, new store/remodels, site surveys, service/repair & break/fix, depot/warehousing, debit/data & key encryption, staging/integrations, telephony support, helpdesk and project management.
“Given our significant number of technicians working at customer sites, and the demanding nature of our multi-site retail and food service customers, moving to a best of breed field service management solution makes a great deal of sense for us,” Spencer Technologies CEO David Strickler said. “This investment will help us on two levels. First, the IFS Mobile platform will help our technicians automate remote tasks and be more responsive to emerging customer needs. Secondly, IFS Metrix Service Management will allow us to configure our workflow to streamline project management, while automating processes that in the past would have required manual intervention.”
“A leading company like Spencer Technologies is smart to get in front of the curve on the trend towards effective enterprise mobility,” IFS North America Senior Vice President Larry Laux said. “But regardless of how flashy and appealing something like the IFS Mobile Android App may seem, it is still only as powerful as the back office applications it supports. Spencer Technologies has already grown both organically and by acquisition. And with IFS Metrix Service Management, they will have the automated and standard processes that will allow them to scale their operation during additional growth while exceeding the expectations of their customers.”
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About Spencer Technologies
With over 40 years of experience, Spencer Technologies strategically utilizes over 250 employees and 150 technicians in five locations throughout the United States and Canada in support of the retail industry. We are a cohesive group of technical experts that provide IT networking and POS configuration solutions to top restaurants and retailers of all specialties, keeping their IT hardware, software and networking systems on pace with the latest trends in retail technology. For more information about Spencer Technologies, visit: www.spencertech.com.
IFS is a public company (OMX STO: IFS) founded in 1983 that develops, supplies, and implements IFS Applications™, a component-based extended ERP suite built on SOA technology and IFS Metrix Service Management. IFS focuses on industries where any of these four core processes are strategic: service & asset management, manufacturing, supply chain and projects. The company has 2,000 customers and is present in more than 60 countries with 2,800 employees in total. For more information about IFS, please visit: www.ifsworld.com.
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