- Korean Air develops new Passenger Service System (PSS) that simplifies and secures bookings for customers in 45 countries
- New PSS system is powered by CyberSource global payment and fraud management capabilities to improve customer experience and manage fraud risks
SINGAPORE - CyberSource, a Visa Inc. company (NYSE: V), and one of the world's largest providers of eCommerce payment management services, today announced a strategic partnership with Korean Air, South Korea's national carrier and largest airline, to provide secure online payment acceptance capabilities and enhance the overall customer experience.
Korean Air is ranked among the top 20 airlines[1 in the world in terms of the number of passengers carried, and its passenger and cargo divisions currently serve 126 cities in 45 countries around the world. The airline's focus on growth and quality service has garnered it industry recognition in recent years with a string of accolades, including the "World's Most Innovative Airline" from the 2012 World Travel Awards. As part of its drive to improve customer satisfaction, the airline is currently in the process of developing a new Passenger Service System (PSS), which will constitute a Global Payment System, a system to integrate all payment and acquiring services. With CyberSource's global payment gateway solution, Korean Air will be able to securely accept a wide range of payment methods, including debit and credit cards and alternative payments across its sales channels.
Korean Air believes that the implementation of its new Global Payment System, complemented with CyberSource's solutions and expertise, will allow the company to take its customers' experience to the next level. The company is confident that its partnership with CyberSource will address the diverse payment preferences of its customers, who come from 45 countries around the world.
The payment solution will be further enhanced with Decision Manager, CyberSource's fraud management solution, featuring the World's Largest Fraud Detection Radar. With insights derived from over 60 billion transactions processed annually by Visa and CyberSource, as well as supplemented by over 260 real-time global validation tests, Decision Manager will enable Korean Air to automatically screen more inbound orders faster, with increased accuracy.
"The online travel industry is global in nature and customers have high expectations on airlines and travel providers in terms of payment security and overall experience. CyberSource believes payment management is a key enabler of airline differentiation and is proud to work with an established airline company like Korean Air to help the carrier achieve its business objectives towards global expansion," said Poon Khye Wei, Senior Regional Director, Greater China and Korea, CyberSource.
Iain Jamieson, Country Manager, Korea Mongolia, Visa, believes that this partnership is in line with the South Korean government's drive to enhance the eCommerce sector through various laws and regulations, including those covering consumer protection and electronic payments.
CyberSource, a wholly-owned subsidiary of Visa Inc., is a payment management company. Over 400,000 businesses worldwide use CyberSource and Authorize.Net brand solutions to process online payments, streamline fraud management, and simplify payment security. The company is headquartered in Foster City, California and maintains offices throughout the world, with regional headquarters in Singapore, Tokyo, Miami / Sao Paulo and Reading, U.K. CyberSource operates in Europe under agreement with Visa Europe. For more information, please visit http://www.cybersource.com/asiapacific.
About Korean Air
Korean Air, established in 1969, is one of the world's top 20 airlines and carried more than 23 million passengers in 2014. Korean Air operates in excess of 430 flights per day to 126 cities in 45 countries on six continents with a fleet of 155 aircraft including ten A380s. With its modern aircraft and over 20,000 professional employees, Korean Air offers customers safety, convenience and comfort. Korean Air's award-winning offerings of Korean and Western meals and state-of-the-art inflight entertainment system provide passengers with a memorable inflight experience. The airline is a founding member of the Sky Team airline alliance which together with its 20 members, offers its 569 million annual passengers a worldwide system of more than 16,000 daily flights covering 1,052 destinations in 177 countries. Korean Air introduced the double-decker A380 aircraft to its fleet in 2011 and made the interior more spacious than any other airline, with just 407 seats spread across three classes, with the top deck dedicated to 'Prestige' business class. The design also features the world's first onboard 'Duty Free Showcase' and three bars and lounges. More on Korean Air's programs, routes, frequencies and partners is available at www.koreanair.com
For media queries, please contact:
[1 World Airline Awards, The World's Top Airlines
Web Site: http://www.worldairlineawards.com/awards_2013/airline2013_top20.htm