Software provides workforce optimization solution.
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Press Release Summary:
With SERVICEPower v6.1, organizations can plan, schedule, and manage on-time arrival of service technicians at customer site. It provides business analytics, geographic workforce planning, and wireless communication capabilities in addition to full support for SQL-Server and Oracle RDBMS. Compatible with Windows and UNIX OS, software provides support for 24/7 service operations and includes Gantt module that provides real-time window into schedules.
Original Press Release:
ServicePower Releases Version 6.1
New version includes full support for SQL-Server and improved reporting functionality
Annapolis, MD, June 28, 2005 -- ServicePower, a global developer and supplier of workforce optimization software for the Customer Relationship Management (CRM) market, today announced the release and availability of SERVICEPower version 6.1. SERVICEPower is a powerful workforce optimization solution that improves the efficiency and effectiveness of field service operations. It allows organizations to plan, schedule, and manage the on-time arrival of service technicians at a customer site. In addition, it provides business analytics, geographic workforce planning, and wireless communication capabilities.
The latest version of SERVICEPower provides full support for SQL-Server as well as continued support for Oracle RDBMS. It also offers continuing support on both Windows and UNIX operating systems. The already excellent scheduling quality of SERVICEPower has been further enhanced for both service level agreement (SLA) and maintenance service operations. The ability to distinguish between the contractual entitlement (service hours) and the opening hours of the customer premises (access hours) ensures that SERVICEPower provides sophisticated scheduling support to both styles of operation. Also, the maintenance scheduling (announced in version 5.3) has been brought into the version 6 platform, thus providing full support for flexible 24x7 service operations, whether appointments, SLA, or periodic/unplanned maintenance work. Finally, enhancements to the Gantt functionality provide usability gains, such as real-time re-ordering of the display to compare schedules, improved reporting, and user configurability of displayed data.
"In line with existing and prospective customer requirements, the SERVICEPower product has been enhanced to deliver high quality work schedules for field service technicians on a broader platform base," said Paul Oliver, VP of operations for ServicePower. "Also, the Gantt module, which provides a real-time window into the schedules created by the application, has been enhanced to provide improved support for exception management."
About ServicePower
ServicePower (LSE: SVR) offers tools that enable optimized service execution across the entire service network. With licenses sold covering over 30,000 service technicians, SERVICEPower is the most widely used artificial intelligence based field service scheduling application in the world. ServicePower solutions, offered throughout the U.S., UK, and Europe, allow companies to locate their employed field resources in the right geography, ensure they have the right mix of skills, and outside this geography to create a network of independent, authorized servicers. The routes for both the company field resources and the independent servicers are optimized by ServicePower's technology to ensure the right balance between service and cost. ServicePower also provides warranty chain management, call center services, and analytics for manufacturers, third-party administrators, and retailers across the U.S. ServicePower's customers include innovative, world leading companies such as Avaya Communication, GE, Sharp Electronics, Siemens, and USDTV. For more information, visit the Web site at www.servicepower.com.
ServicePower refers to the company and SERVICEPower refers to the product.
