Software provides support chain optimization.
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Press Release Summary:
Servigistics v7.0 optimizes service inventories and provides strategic and tactical decision-making capabilities. It offers expanded global features, analytical business measurement monitoring, and multi-echelon optimization. Organizations can track, compare, and rank current and historical performance by company, planner, location, or part. Segmented autopilot capabilities allow users to generate analysis on any segment of support chain at different times.
Original Press Release:
Servigistics Unveils Support Chain Optimization Solution Servigistics 7.0 Delivers Immediate Bottom Line Impact to Service Organizations
ATLANTA - June 17, 2002 -- Servigistics, Inc., a leading provider of supply chain planning and forecasting software for service parts, unveiled its next-generation support chain solution, which optimizes service inventories more effectively and provides new strategic and tactical decision-making capabilities. Available now, Servigistics 7.0 expands on the solution's ability to plan entire global service networks from one application. New product functionality includes expanded global features, analytical business measurement monitoring
and multi-echelon optimization.
"The optimization of service parts within an enterprise has moved from a low-value back-office function for inventory management to a strategic business requirement for customer retention and overall cost management," said Karen Peterson, vice president and research director of supply chain management at Gartner Group. "To achieve competitive advantage, enterprises should deploy service parts solutions now."
Providing CFOs with Metrics Tools: ROI is King
The new Servigistics Strategy module enables organizations to measure success against business objectives. Providing a tool to thoroughly evaluate planning activities, the software allows organizations to track, compare and rank current and historical performance by company, planner, location or part. Executives can simulate various support chain strategies and measure the effectiveness of those they decide to implement. By doing so, organizations can proactively facilitate the identification and resolution of service parts issues, which results in better part performance and ultimately, a stronger bottom line.
"Since first deploying Servigistics after a three-month implementation last year, we've seen a 26 percent gross service parts inventory reduction," said Jim Tennessen, manager of logistics and site engineering at Cray, Inc. "Servigistics 7.0 will deliver further savings by supporting our global service infrastructure and synchronizing the distribution of inventory for multiple generations of supercomputers operating in 30 countries. We are also looking forward to implementing the new Strategy module to quickly and consistently measure the results achieved."
Follow the Sun: Global Views
Servigistics 7.0 reduces global deployment and operating expenses by eliminating the independent silos associated with existing planning systems. Planners can collaborate more effectively with Servigistics' support for multiple languages and currencies. For example, users in the service support organization can access the same planning data and leverage that information in their daily planning activities to meet customer expectations. The results can be analyzed in the Asia Pacific
region and accessed immediately throughout the world.
Multi-Echelon Optimization: Further Reducing Inventory
Early customer testing has demonstrated that the new multi-echelon optimization feature can produce further inventory reductions by as much as 25 percent. Whereas many current service parts planning systems simply calculate a minimum inventory investment for each single stocking location, Servigistics focuses on parts across all central and field stocking locations as one unit. Further, Servigistics anticipates when field locations require additional parts and brings the inventory closer to the customer.
"As a global solution for service parts, Servigistics 7.0 delivers companies a complete picture of their service organization from one application," said Mike Landry, president and chief executive officer at Servigistics. "Our support chain optimization solution is ideal for multinational companies such as EMC and IKON Office Solutions that require real-time visibility and monitoring of their service operations on a localized or worldwide scale. Our customers are achieving better
results by focusing on the entire support chain rather than individual pieces of the puzzle."
Other new features of Servigistics 7.0 include:
- Support for all operating systems, including Microsoft Windows NT, UNIX and LINUX, which provides customers with the flexibility to follow their current IT policies.
- Segmented autopilot capabilities so customers can generate analysis on any segment of the support chain at different times.
The company will demonstrate Servigistics 7.0 at Interlog 2002, the Aftermarket Product Support & Service Parts Logistics conference, in San Diego, June 20-21.
About Servigistics
Headquartered in Atlanta, Georgia, Servigistics provides supply chain software specifically focused on the service parts planning
requirements of organizations. The company's solution helps companies dramatically improve customer service levels and decrease inventory costs. Servigistics provides companies in the high-tech, automotive, telecommunications, industrial equipment, utilities and aerospace industries with a powerful solution for retaining customers and improving profit margins. Customers include Axcelis Technologies, Cray, Dell, EMC, Fujitsu, IKON Office Solutions, Siemens and Subaru. A privately held company, Servigistics has offices in the U.S. and serves the European market through its London-based operation, Servigistics,
Ltd. Contact Servigistics at 770-565-2340, via e-mail at
info@servigistics.com or on the Web at www.servigistics.com.
