Software provides partner relationship management.

Press Release Summary:



Partner Portal v5.0 facilitates online commerce, channel management, and partner relationship management between enterprises, partners and customers. Modules provide multi-tiered relationship management architecture, partner portal framework, and complete commerce applications suite. Software is developed using Microsoft .NET, which simplifies creation of web services to deliver flexible architecture for integrating portal with ERP and business applications.



Original Press Release:



Click Commerce Announces Partner Portal 5.0



Configurable portal facilitates online commerce, channel management, and partner relationship management between enterprises, their partners and customers

CHICAGO - June 24th, 2002 - Click Commerce, Inc. (NASDAQ: CKCM), the most widely deployed provider of partner portal software, today announced the launch of Click Commerce Partner Portal 5.0. This enhanced product offering delivers the broadest set of features available in the industry and enables enterprises of all sizes to maximize the value of their customer- and partner-facing portal initiatives.

"The release of Click Commerce Partner Portal 5.0 brings unprecedented marketing, sales and service power to companies of all sizes," said Michael W. Ferro Jr., Chairman and CEO of Click Commerce, Inc. "Click Commerce has a proven track record in the deployment of channel management software, having deployed our solutions to 500,000 users in over 70 countries. We are building on that success and expanding our market reach with the introduction of this product."

Click Commerce Partner Portal 5.0 packages everything an enterprise needs to conduct online commerce, channel management, and web-based self-service for partners and customers. The product is a comprehensive, out-of-the-box software package based on the proven success of Click Commerce's partner relationship management applications. It reduces the initial deployment and ongoing support costs in ways that other vendors can't readily match. Using Partner Portal 5.0, enterprises can be up and running in 60 days servicing their partners and customers.

Partner Portal 5.0, as a standalone product, includes three primary modules: 1) a multi-tiered relationship management architecture, 2) a robust partner portal framework, and 3) a complete commerce application suite. The product is developed using leading edge, industry standard technologies such as Microsoft .NET, which simplifies the creation of web services to deliver a flexible architecture for integrating the portal with ERP and business applications as well as other web-based systems. When combined with the Click Commerce Developer Studio and Developer Network, a client is provided the robust set of tools needed to enable their developers to quickly and easily create their own applications. Providing clients the ability to extend, implement, and maintain Click Commerce applications delivers a low total cost of ownership for the Click Commerce software suite.

Click Commerce continues to offer industry-leading channel management and partner relationship management applications that are integrated with the Partner Portal, including:
- Lead management: Manages customer leads, through any online touch point and regardless of channel complexity, with business process management that ensures follow up via a closed-loop methodology.
- Product configuration: Optimizes features and options selection, improves order accuracy, allows partners and customers to configure bills of material and orders.
- Quotation management: Allows greater influence over margin, close rate and sales decisions throughout the channel by letting partners and customers to optimize the selling process for project or contract-based purchases and custom product sales.
- Inventory management: Increases profitability and decreases order cycle times, optimizes scheduling, streamlines logistics and operations.
- Warranty and service management: Enables superior customer service by automating aftermarket processes. Adds new revenue streams by making extended warranty purchases a streamlined, self-service process. Drives costs out of the service process and encourages new revenue opportunities by enabling depots and service centers.

Partner Portal 5.0 is scheduled for general availability in early
August. For more information please contact Gina Sandon at 312-377-7483.

About Click Commerce, Inc.
Click Commerce (Nasdaq: CKCM) provides configurable portal solutions that enable global corporations to gain competitive advantage through improved relationships and operational efficiencies within their distribution channels through online commerce, channel management and partner relationship management. Corporations such as Black & Decker, Delphi, Emerson, Equistar, Kawasaki, Lubrizol, Mitsubishi, Motorola and
Volvo have transformed their channel relationships using the Click Commerce Partner Portal and Click Commerce Applications.

Founded in 1996, Click Commerce leverages more than five years of channel management expertise to enable global enterprises to significantly increase brand loyalty, customer satisfaction and financial performance. The company's software is used by corporations in more than 70 countries and 15 languages. Visit Click Commerce at www.clickcommerce.com.

For more information please contact:

Gina Sandon
Click Commerce, Inc.
312-377-7483
sandon@clickcommerce.com

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