Software provides enterprise-grade remote support.

Press Release Summary:



Applicable to any sized organization, appliance-based Bomgar v10.0 provides enterprises with resources to identify and resolve technology and business issues that cycle through help desk. Program supports unattended systems with ability to push and start on remote networks as well as have PINed sessions for isolated, remote, unattended computers. Logging and reporting features enable compliance auditing of corporate and government mandated regulations.



Original Press Release:



Bomgar Sets Vision for Solving the Incident Resolution Gap for Enterprises



Bomgar Introduces Bomgar 10.0; First Step Towards Solving Remote Incident Support

RIDGELAND, Miss., Oct. 15 / -- Bomgar Corporation (formerly NetworkStreaming) announced today the availability of Bomgar 10.0, an enterprise-grade version of its remote support software. Feature additions being announced make Bomgar an ideal software solution for organizations addressing a variety of remote users, regardless of location, language or operating platform. Additionally, with this release, Bomgar provides enterprises of all sizes with the resources required to identify and resolve costly technology and business issues that cycle through the help desk.

Organizations today have implemented a number of technology solutions to track and monitor technology incidents -- both from the user and from back-end systems. While these systems are functioning as they are supposed to, they only track when an incident occurs and when it is fixed -- leaving a sizable gap of information on how the situation was actually resolved. As a result of this information gap, organizations are spending significant time and money fixing the same problems over and over again without understanding their cause or gaining knowledge on how to fix the issue faster.

"IT organizations are under constant pressure to improve the quality of IT service and support while at the same time reducing costs," said David Coyle, research director at Gartner. "Most companies have technology to track the support request, but they could also benefit from diagnostic tools that assist in root cause analysis and issue resolution for a more integrated approach to incident and problem management processes."

With the release of Bomgar 10.0, the company is taking steps to solve this gap in incident resolution technology by providing remote support as the unifying component for service desk solutions, including systems management and knowledge base software. Additionally, Bomgar has added new features that make its appliance-based software applicable to any sized organization -- from large enterprises dealing with complexity and compliance, to small outsourced help desks that are looking to expand their business. New features that enhance overall rep productivity include:

-- Expanded platform support for SUSE, RedHat, Ubuntu and Fedora Linux distributions, as well as Windows Mobile
-- Expanded language support for Spanish, German, Japanese and French
-- Enhanced logging and reporting features for improved compliance auditing of both corporate and government mandated regulations.
-- Improved support options for unattended systems, including the ability to push and start on remote networks as well as have "PINed Sessions" for isolated, remote, unattended computers
-- Out of the box integration with BMC Remedy's trouble ticket system

As part of Bomgar's vision for addressing the incident resolution gap, the company is working on a number of partnerships with leading service desk vendors. Today, the company announced integration certification from BMC for product integration with BMC Remedy AR System. See Release: "Bomgar's Remote Support Platform Receives BMC Remedy AR System Integration Certification" -- October 15, 2007

"With the introduction of Bomgar 10.0, we now have a bridge that makes real-time incident resolution possible for all enterprise sizes. This isn't just a tool, but a platform and application for solving a larger issue," said Joel Bomgar, CEO and founder of Bomgar Corporation. "This technology has specific capabilities that make it applicable to address the complexity in the very large organizations by providing a complete remote support package that meets the needs of today's ever changing remote support market."

Pricing and Availability
Bomgar 10.0 is software designed to run specifically on the Bomgar Box. Currently available, specific pricing can be found on the website at http://www.bomgar.com/.

About Bomgar Corporation
Based in Ridgeland, Miss., Bomgar Corporation, formerly NetworkStreaming, specializes in appliance-based solutions for remote control support. Bomgar(TM) allows companies to connect to remote clients and co-workers via the Internet anywhere in the world, in less than 10 seconds. The company is the only provider in the industry offering an appliance-based solution, providing companies with an unparalleled level of security and the ability to scale efficiently. Backed by venture capital, Bomgar has grown steadily since its inception in 2003, securing more than 3,000 customers in all 50 states in the US and 44 countries, in addition to resellers in Canada, South Africa and the U.K.

CONTACT: Melissa Dent, Vice President of Marketing Communications of Bomgar Corporation, +1-601-519-0139, mdent@bomgar.com

Web site: http://www.bomgar.com/

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