Software provides customer information management.
Press Release Summary:
Designed for processes within sales, support, customer service, and logistics, Livelink ECM - Customer Information Management can capture and manage customer information from multiple systems and make it available in MS Office 2003 and Outlook 2003. Software consolidates customer-related content and processes in individual customer folders and offers lifecycle management, auditing, archiving, as well as corporate governance and regulatory compliance capabilities.
Original Press Release:
Open Text Launches Customer Information Management Solution to Accelerate Customer-Related Business Processes
Business Solution Enhances and Further Protects Investments in Solutions from Microsoft and SAP
LiveLinkUp 2006 Conference, PHOENIX, AZ, Nov. 15 -- Open Text(TM) Corporation (NASDAQ:OTEX)(NASDAQ:TSX:)(NASDAQ:OTC), the largest independent provider of Enterprise Content Management (ECM) software and solutions, today announced a new solution that captures and manages customer information from multiple systems and makes it available to users in Microsoft Office 2003. The new solution is designed specifically for processes within sales, support, customer service and logistics, where access to customer information is central to providing excellent service. The announcement was made here at Open Text's annual user conference LiveLinkUp 2006, which is underway this week in Phoenix, Arizona.
The new solution solves a major problem facing almost every large business today - how to put complete customer information at the fingertips of the people who need it. Regardless of the original application or storage location, Livelink ECM - Customer Information Management helps companies consolidate all customer-related content and processes in individual customer folders which are then made available within familiar user environments such as Microsoft Office 2003, including Microsoft® Office Outlook® 2003. The solution is the first in a series of solutions to use Enterprise Connect, new ECM technology from Open Text which leverages integrations with major enterprise systems, including SAP® solutions, to deliver content to users through Microsoft Office 2003.
"Customers want ECM solutions that can help eliminate the extra time their employees spend hunting for documents and information. It's especially important in customer service, where a fast response is critical," said Kirk Roberts, Executive Vice President of Products, Solutions and Marketing at Open Text. "Livelink ECM -- Customer Information Management is a complete solution that puts customer information in the right business context and makes it more easily accessible, so that companies can improve productivity and efficiency in customer processes."
Customer Klemens Bransmoller, CIO of ThyssenKrupp Nirosta, one of the world's leading suppliers of stainless steel, stated: "Open Text is helping us manage all business critical documents in the context of our customer related processes. We can now provide our employees with simplified, automated, event-driven access to all process-centric and document-centric customer information through the standard and familiar Microsoft Office 2003 interface."
Livelink ECM -- Customer Information Management can help organizations dramatically improve customer service levels and increase employee productivity by giving users a single view in Microsoft Office 2003 or Outlook 2003 of all transactions and interactions with customers. The solution also provides lifecycle management, auditing, archiving, and corporate governance and regulatory compliance capabilities for customer-related information - including associated e-mail. Users can access documents using, for example, customer numbers used in SAP solutions and other sources. Documents are used and stored in business context, while staying within the Microsoft environment. Information access can be tied to a formal process or driven by spontaneous need.
Livelink ECM -- Customer Information Management is the latest result of Open Text's partnership with Microsoft. Not only is Open Text a Microsoft Gold Certified Partner, but as an SAP Software Partner, its Livelink ECM solutions are also one of the most widely used archiving and document management solutions within the global installed base of users of SAP solutions.
For more information on Livelink ECM - Customer Information Management, go to: www.opentext.com/2/sol-products/sol-pro-extensions-sap/pro-ll-sap-customer-info-mgmt.htm
For more information on activities and announcements at LiveLinkUp 2006, visit the conference website at http://livelinkup-phoenix.opentext.com/.
About Open Text
Open Text(TM) is the world's largest independent provider of Enterprise Content Management software. The company's solutions manage information for all types of business, compliance and industry requirements in the world's largest companies, government agencies and professional service firms. Open Text supports approximately 46,000 customers and millions of users in 114 countries and 12 languages. For more information about Open Text, visit www.opentext.com.
Source: Open Text Corporation
CONTACT:
Margaret Dobbin,
Director, Industry Analyst Relations,
Open Text Corporation,
(519) 888-7111 ext.2410,
mdobbin@opentext.com
Richard Maganini
Director, Corporate Communications,
Open Text Corporation,
(847) 267-9330 ext.4266,
rmaganin@opentext.com
